社名
社名非公開
職種
カスタマーサービス
業務内容
...
■Main responsibilities(Position responsibilities are not limited to below. Based on business needs, it is changeable) - Deliver perfect execution in the order management process (Order to Cash) and service performance, driving superior customer service level and customer satisfaction - Own the unique customer interface for all the customer Supply Chain processes, such as order to cash (follow-up, quotas, invoicing, complaints) and account receivable, credit management - Responsible for an overall effective distribution of finished goods to distribution centers, through monitoring, coordination and good communication with Logistics Service Providers, Customers, Supply Chain organization and stakeholders involved - Lead order to delivery process with strong collaboration between the customer, distributor and Sales teams, ensuring cost targets are met - Effectively manage the distribution and delivery network to ensure effective cost management, higher customer service level - Close interaction with Sales and Demand planning teams to ensure business growth through clients/channels development - Assure that quality, food safety and safety standards are respected - Continuously optimize cost to serve, ensure product availability and manage customer service at requested level - Drive the team to higher performance, developing members capabilities - Develop Functional & Managerial skills of team members and set up their individual development plan
求められる経験
■Education background -Technical Skills and Experiences required
- Knowledge of Customer Service principles and practices with over 5 years experiences
- Commercial back office experience with frequent interaction with Sales team
- Above-the-average level of business literacy of business knowledge such as accounting, finance, marketing, sales, strategy
- Understanding of SAP (ERP) Processes and Supply Chain functionalities
- Deep understanding of various cost drivers within the Supply Chain
- Strong communication skills, written and verbal, within all levels of the organization
- Analytical thinking and People management experience, hands on approach
- Being able to combine operational functionality and strategic thinking
- Business level English skill
■Competencies to be successful on the job
- Strong personal responsibility and level of ownership
- Strong leadership and self-drive
- Open to changes and new challenges
- Customer Focus
- Problem solving methods and continuous improvement drive
- Data analysis and processing
- Interpersonal communication skills both verbally and literature
- Team work / ability to work in cross-functional teams
- Cross-functional and non-hierarchical leadership
- Entrepreneurial thinking and self-initiative way of working
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収800 ～ 1,200万円
賞与
-
雇用期間
期間の定めなし
show more
社名
社名非公開
職種
カスタマーサービス
業務内容
■Main responsibilities(Position responsibilities are not limited to below. Based on business needs, it is changeable) - Deliver perfect execution in the order management process (Order to Cash) and service performance, driving superior customer service level and customer satisfaction - Own the unique customer interface for all the customer Supply Chain processes, such as order to cash (follow-up, quotas, invoicing, complaints) and account receivable, credit management - Responsible for an overall effective distribution of finished goods to distribution centers, through monitoring, coordination and good communication with Logistics Service Providers, Customers, Supply Chain organization and stakeholders involved - Lead order to delivery process with strong collaboration between the customer, distributor and Sales teams, ensuring cost targets are met - Effectively manage the distribution and delivery network to ensure effective cost management, higher customer service level - Close interaction with Sales and Demand planning teams to ensure business growth through clients/channels development - Assure that quality, food safety and safety standards are respected - Continuously optimize cost to serve, ensure product availability and manage customer service at requested level - Drive the team to higher performance, developing members capabilities - Develop Functional & Managerial skills of team members and set up their individual development plan
...
求められる経験
■Education background -Technical Skills and Experiences required
- Knowledge of Customer Service principles and practices with over 5 years experiences
- Commercial back office experience with frequent interaction with Sales team
- Above-the-average level of business literacy of business knowledge such as accounting, finance, marketing, sales, strategy
- Understanding of SAP (ERP) Processes and Supply Chain functionalities
- Deep understanding of various cost drivers within the Supply Chain
- Strong communication skills, written and verbal, within all levels of the organization
- Analytical thinking and People management experience, hands on approach
- Being able to combine operational functionality and strategic thinking
- Business level English skill
■Competencies to be successful on the job
- Strong personal responsibility and level of ownership
- Strong leadership and self-drive
- Open to changes and new challenges
- Customer Focus
- Problem solving methods and continuous improvement drive
- Data analysis and processing
- Interpersonal communication skills both verbally and literature
- Team work / ability to work in cross-functional teams
- Cross-functional and non-hierarchical leadership
- Entrepreneurial thinking and self-initiative way of working
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収800 ～ 1,200万円
賞与
-
雇用期間
期間の定めなし
show more
