Job opening - Customer Care, Senior Manager (East, up to $12,000) in Singapore | Randstad

summary

singapore
S$8,000 - S$12,000 per month, AWS + VB + attractive benefits
permanent
full-time

job category
administrative & support services

job details

about the company
My client is a market leader in the development & implementation of clinical diagnostic and health IT products and services

...

about the job

Training Portfolio Coordination: Collaborating with sales, marketing, and customer care teams to plan product-related training for the SAP region.

Global Strategy Implementation: Executing global training strategies and technologies in the SAP region to align with company-wide training objectives and ROI targets.

Blended Learning & Cost Efficiency: Maintaining high training quality by implementing blended learning scenarios, reducing reliance on costly classroom/onsite sessions.

Training Evaluation: Collecting feedback and analyzing the impact of training programs on business outcomes to measure their effectiveness.

Digital Training Alignment: Ensuring local digital training initiatives follow global guidelines, focusing on cost-effective production workflows.

Educational Expertise: Providing high-level training concepts for employees and customers, ensuring expertise and quality in education.

Team Leadership: Leading and supporting a training delivery team, helping them achieve KPIs and grow professionally.

Budget Management: Overseeing department budgets, ensuring cost-effective activities, and providing strong ROI.

Sustainability and Certification: Ensuring the long-term quality of training courses, facilities, and participant certification processes.

Assumes additional related responsibilities and projects as required by the Supervisor.

skills and experience required

The ideal candidate should have a minimum of 5 years of experience in training management, corporate education, or a related field. He/She should come with a Bachelor's Degree in Education, Training and Development, or a Master's Degree in Organizational Development, Educational Leadership, or a related field. Certification as a Certified Professional in Learning and Performance (CPLP) is a plus. Proven experience in leading and developing a product-related training department or provider within a cross-cultural setting. Strong expertise in adult learning principles and e-learning methodologies.

To apply online please use the 'apply' function.

EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)

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about the company
My client is a market leader in the development & implementation of clinical diagnostic and health IT products and services

about the job

Training Portfolio Coordination: Collaborating with sales, marketing, and customer care teams to plan product-related training for the SAP region.

Global Strategy Implementation: Executing global training strategies and technologies in the SAP region to align with company-wide training objectives and ROI targets.

Blended Learning & Cost Efficiency: Maintaining high training quality by implementing blended learning scenarios, reducing reliance on costly classroom/onsite sessions.

Training Evaluation: Collecting feedback and analyzing the impact of training programs on business outcomes to measure their effectiveness.

Digital Training Alignment: Ensuring local digital training initiatives follow global guidelines, focusing on cost-effective production workflows.

Educational Expertise: Providing high-level training concepts for employees and customers, ensuring expertise and quality in education.

Team Leadership: Leading and supporting a training delivery team, helping them achieve KPIs and grow professionally.

Budget Management: Overseeing department budgets, ensuring cost-effective activities, and providing strong ROI.

Sustainability and Certification: Ensuring the long-term quality of training courses, facilities, and participant certification processes.

Assumes additional related responsibilities and projects as required by the Supervisor. ...

skills and experience required

The ideal candidate should have a minimum of 5 years of experience in training management, corporate education, or a related field. He/She should come with a Bachelor's Degree in Education, Training and Development, or a Master's Degree in Organizational Development, Educational Leadership, or a related field. Certification as a Certified Professional in Learning and Performance (CPLP) is a plus. Proven experience in leading and developing a product-related training department or provider within a cross-cultural setting. Strong expertise in adult learning principles and e-learning methodologies.

To apply online please use the 'apply' function.

EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)

show more

experience
5 years
skills
Certification as a Certified Professional in Learning and Performance (CPLP) is a plus.
qualifications
He/She should come with a Bachelor's Degree in Education, Training and Development, or a Master's Degree in Organizational Development, Educational Leadership, or a related field.
education
Bachelor Degree

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