customer care - french and english (m/f/x).

• as a Customer Support Advisor for a premier beauty and cosmetics retailer, you will be the first point of contact for our customers and a vital brand ambassador;


• support the after-sales process, including online orders and refunds;


• manage and escalate complaints as needed;


• answer customer inquiries and address any doubts;


• ensure suggestive selling and cross-selling when the customer is receptive;

native or advanced French (C2) proficiency;
intermediate level of English (B2);
excellent communication skills;
experience in customer service is a plus;