Our client are an established financial company, dedicated to providing exceptional service to their customers. The team are comprised of passionate individuals who are committed to delivering the highest level of customer satisfaction. They are looking for a self-motivated customer success specialist who can work effectively in a fast-paced environment, the role is based in Wellington CBD.
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What is in it for you:
- Great culture, the team love social events including Friday team get-togethers and team lunches
- Growth Framework to support your personal career growth
- Additional day of annual leave for your birthday
- Gifts of share options for high performing staff
- Continuous remuneration review cycles
- Great salary - $60,000
The role:
- Providing support to customers, by answering queries raised mainly via web chat with some email and phone based support as well
- Managing customer data and setting new customers up
- Managing customer feedback/engagement
- Collaborating with other team members to ensure that customer needs are met and exceeded
About you
- Previous experience in a customer service role - hospitality, contact center or similar
- Fun personality and team player
- Excellent communication skills, both verbal and written
- Strong problem-solving and critical thinking skills
- Ability to multitask and work effectively in a fast-paced environment
- Have fantastic interpersonal skills, and in particular a strong empathetic personality
- Have a strong attention to detail, organisational skills and self-sufficiency
- Have technical aptitude and the ability to learn software programs
This is a full time office based role working 9am-5pm, you will be required to work one day on the weekend. If you prefer to work weekends they can also accommodate this. Weekend work is WFH.
You must be in New Zealand and have a valid work visa.
If this sounds like the role for you click apply now, or send your CV to tara.broderson@randstad.co.nz.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.