customer interaction: handle incoming user requests via telephone, email, and chat;
log call details into case management systems and provide responses and resolutions within SLA to customers;
customer satisfaction: aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress;
customer service: deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds;
sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction;
sales goals: achieve sales goals set on a quarterly basis while providing an excellent customer experience;
order management: log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.