customer advisor - french speaker (m/f/x).

offer first-class tech support to clients after sales for various domestic appliance brands;
provide customer tech support via phone and email, serving as the client's first point of contact; conduct initial diagnostics of client problems using 60 available processes. For more complex issues, escalate to the appropriate department;
continuously work on improving client satisfaction by being proactive during diagnostics, such as using YouTube tutorials for additional support;
communicate with customers by email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints;
use three different software programs during the support process;

fluency in both French and English, spoken and written;
preferably previous working experience in a call center;
high school diploma or a higher education degree;
cross-selling skills are a plus;