【crm manager】時計ブランド＠大手外資企業.

Lead the CRM strategy for a prestigious luxury watch brand in Japan – a dynamic and rewarding role within a leading global company.■About the companyOur client is a globally recognized luxury watch brand, part of the prestigious LVMH group. They are known for their exquisite craftsmanship, timeless designs, and commitment to providing exceptional customer experiences. The company offers a dynamic and supportive work environment, with opportunities for professional growth and development.■Role & ResponsibilitiesAs CRM Manager, you will be the driving force behind developing and implementing comprehensive CRM strategies to enhance customer satisfaction, loyalty, and retention. You will leverage data-driven insights to personalize customer communications and create targeted campaigns. You’ll also play a key role in designing and delivering engaging training programs for the retail teams, ensuring consistent brand messaging and exceptional service across all touchpoints. This role requires a strategic thinker with proven experience in luxury retail or a similar B2C environment, strong analytical capabilities, and exceptional communication skills.■Main tasks include・Develop and execute CRM strategies aligned with business objectives.・Segment target customers to personalize communication strategies (e.g., direct mail, email campaigns, VIP events).・Analyze customer data using Salesforce to identify trends and improve customer experience.・Design and implement training programs for retail staff on sales skills, brand knowledge and customer service.・Monitor campaign performance using key performance indicators (KPIs) and prepare regular reports.・Manage the e-learning platform and ensure boutique staff complete training modules.If you are interested in this exciting opportunity, apply now.We look forward to hearing from you.#LI-Onsite

求められる経験
■Requirements
・Minimum 5 years of experience in CRM management and brand marketing, preferably within a luxury retail or B2C setting.
・Proven track record of developing and implementing successful CRM strategies, leading to measurable improvements in customer engagement and retention.
・Expert knowledge of Salesforce or similar CRM systems.
・Experience in developing and delivering training programs, ideally in a retail or luxury environment.
・Excellent analytical and data interpretation skills.
・Excellent communication and presentation skills in both English and Japanese.
・University degree or equivalent.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収700 ～ 900万円

賞与
-
雇用期間
期間の定めなし