Are you looking for a stimulating opportunity in the administrative field within a committed foundation? Look no further!
We are looking for a Donation Processing and Database Coordinator to join our dynamic team as soon as possible.
This person must be motivated by handling various administrative tasks, has a concern for precision, is interested in technological developments and for whom customer service is a priority.
...
Reporting to the Senior Advisor, Annual Campaigns, the person holding the position will take charge of all administrative tasks related to the processing of different types of donations and will ensure the integrity of the data as well as the optimization of use. of our customer relationship management (CRM) system.
This position is permanent with a fixed schedule from 9 a.m. to 5 p.m.
Don't hesitate to apply if you think you're what we're looking for!
Advantages
• Permanent full-time position, 35 hours/week Monday to Friday;
• Possibility of working in hybrid mode after the training period;
• Competitive salary;
• Three weeks of vacation upon hiring and other flexible leave;
• Retirement plan with employer contribution;
• Group insurance with employer contribution;
• Taking office: as soon as possible.
Responsibilities
Processing of donations
• Process donations on a daily basis, taking into account the various funds and associated projects;
• Collaborate and coordinate with our external partner for the management of automated donations;
• Ensure the issuance and sending of donation receipts, in compliance with the guidelines of the Canada Revenue Agency;
• Communicate with donors to resolve any problematic situations in the processing of their donations (returned checks, unaccepted credit card payments, etc.);
• Ensures that communications are sent to families for “in memory” and “in honor” donations;
• Prepare and make bank deposits;
• Optimize and update working procedures relating to the processing of donations;
• Carry out all of your tasks with precision, integrity, autonomy and within planned deadlines.
Database maintenance and optimization
• Ensure the integrity of data relating to donors and donations in order to guarantee accuracy and quality (creation of donor and prospect files, updating of information, cleaning of duplicates, regular data audit, etc.) ;
• Act as a resource person for the use of the CRM among employees by answering questions and advising team members on its use;
• Carry out constant monitoring of new CRM functionalities;
• Identify CRM optimization opportunities, propose improvements;
• Coordinate and ensure the implementation of CRM improvement projects;
• Improve and document CRM use procedures.
Other tasks
• Alternating with other members of the team, provide customer service at reception, when the administrative assistant is absent and during his lunch hour (respond to incoming calls and emails, welcome visitors and donors, etc.);
• All other related administrative tasks in support of the team.
Qualifications
• 3-5 years of experience in a similar position;
• Administration technique or any other combination of training and relevant experience;
• Comfort with computer tools, ease in learning the use of new tools and software.
• Knowledge of Raiser’s Edge software, an asset;
• Ability to manage confidential information, multiple priorities and tight deadlines while paying attention to details;
• Excellent sense of customer service and customer support; • Ability to carry out one's responsibilities with autonomy;
• Ability to identify areas for improvement and propose solutions;
• This position requires, on a daily basis, to provide customer service and communicate, both orally and in writing, with French-speaking and English-speaking donors while maintaining confidentiality. The main tasks of the position therefore require a good command of French and English, in order to be able to carry out the responsibilities of this position.
• Quality of empathy and kindness
Summary
Interested in this position?
Send us an email anytime at dorine.sportouch@randstad.ca
If you know anyone interested in administrative support positions, please feel free to provide them with our contact information. We will be happy to help them!
For more information on this and all other positions currently available, visit www.randstad.ca.
We look forward to receiving your resume!
All resumes received will be considered equally.
Only selected candidates will be contacted.
Randstad Canada, 525 Viger Avenue West, Suite 501, Montreal, Quebec H2Z 0B3
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking for a stimulating opportunity in the administrative field within a committed foundation? Look no further!
We are looking for a Donation Processing and Database Coordinator to join our dynamic team as soon as possible.
This person must be motivated by handling various administrative tasks, has a concern for precision, is interested in technological developments and for whom customer service is a priority.
Reporting to the Senior Advisor, Annual Campaigns, the person holding the position will take charge of all administrative tasks related to the processing of different types of donations and will ensure the integrity of the data as well as the optimization of use. of our customer relationship management (CRM) system.
This position is permanent with a fixed schedule from 9 a.m. to 5 p.m.
Don't hesitate to apply if you think you're what we're looking for!
Advantages
• Permanent full-time position, 35 hours/week Monday to Friday;
• Possibility of working in hybrid mode after the training period;
• Competitive salary;
• Three weeks of vacation upon hiring and other flexible leave;
...
• Retirement plan with employer contribution;
• Group insurance with employer contribution;
• Taking office: as soon as possible.
Responsibilities
Processing of donations
• Process donations on a daily basis, taking into account the various funds and associated projects;
• Collaborate and coordinate with our external partner for the management of automated donations;
• Ensure the issuance and sending of donation receipts, in compliance with the guidelines of the Canada Revenue Agency;
• Communicate with donors to resolve any problematic situations in the processing of their donations (returned checks, unaccepted credit card payments, etc.);
• Ensures that communications are sent to families for “in memory” and “in honor” donations;
• Prepare and make bank deposits;
• Optimize and update working procedures relating to the processing of donations;
• Carry out all of your tasks with precision, integrity, autonomy and within planned deadlines.
Database maintenance and optimization
• Ensure the integrity of data relating to donors and donations in order to guarantee accuracy and quality (creation of donor and prospect files, updating of information, cleaning of duplicates, regular data audit, etc.) ;
• Act as a resource person for the use of the CRM among employees by answering questions and advising team members on its use;
• Carry out constant monitoring of new CRM functionalities;
• Identify CRM optimization opportunities, propose improvements;
• Coordinate and ensure the implementation of CRM improvement projects;
• Improve and document CRM use procedures.
Other tasks
• Alternating with other members of the team, provide customer service at reception, when the administrative assistant is absent and during his lunch hour (respond to incoming calls and emails, welcome visitors and donors, etc.);
• All other related administrative tasks in support of the team.
Qualifications
• 3-5 years of experience in a similar position;
• Administration technique or any other combination of training and relevant experience;
• Comfort with computer tools, ease in learning the use of new tools and software.
• Knowledge of Raiser’s Edge software, an asset;
• Ability to manage confidential information, multiple priorities and tight deadlines while paying attention to details;
• Excellent sense of customer service and customer support; • Ability to carry out one's responsibilities with autonomy;
• Ability to identify areas for improvement and propose solutions;
• This position requires, on a daily basis, to provide customer service and communicate, both orally and in writing, with French-speaking and English-speaking donors while maintaining confidentiality. The main tasks of the position therefore require a good command of French and English, in order to be able to carry out the responsibilities of this position.
• Quality of empathy and kindness
Summary
Interested in this position?
Send us an email anytime at dorine.sportouch@randstad.ca
If you know anyone interested in administrative support positions, please feel free to provide them with our contact information. We will be happy to help them!
For more information on this and all other positions currently available, visit www.randstad.ca.
We look forward to receiving your resume!
All resumes received will be considered equally.
Only selected candidates will be contacted.
Randstad Canada, 525 Viger Avenue West, Suite 501, Montreal, Quebec H2Z 0B3
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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