contact centre operator.

End Date: 27/06/2025 with possibility of extension
Location: Parramatta, with hybrid options avaliable.


About your new role

A government agency in NSW is seeking multiple Contact Centre Operators to deliver support services essential for the department’s operations. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly changing and demanding.

Key accountabilities

• Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
• Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
• Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
• Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
• Ability to confidently use multiple technology platforms and databases

What you will need

• Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
• High quality customer service experience.
• Previous experience in a call centre or customer service role
• Previous gov experience is preferred but not required
• Proficient in Microsoft office suite, particularly Outlook and Teams

This is a great opportunity

Working for the NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.

1. Work as part of a diverse workforce
2. Make time for what counts
3. Be a part of something bigger

Next steps

If you are ready to apply for this opportunity, please select “Apply Now”.

Have a question before applying? Please contact marcin.sajna@randstad.com.au

We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.