- Greet Members and guests warmly and professionally.
- Handle complaints and feedback with empathy, seeking to resolve issues promptly & to the satisfaction of Members.
- Deal with inbound phone calls efficiently, providing accurate information and assistance.
- Manage Activity Rooms bookings diligently, ensuring seamless coordination.
- Handle Lost & Found property matters with care and discretion.
- Assist Members with luggage or item storage, providing a helpful and secure service.
- Facilitate fax and photocopy correspondences for Members in a timely manner.
- Maintain high service standards at all times, ensuring attainment of guests' satisfaction and key performance indicators.
Required skills and experience:
- Holder of Degree/Higher Diploma Hospitality/Hotel/Tourism Management
- Minimum 1 years’ experience in Hotel
If you have a friend who wants to find a job, you can refer him to me. If the referral is successful, we will give you a HKD2000 voucher.
If you are interested, please apply directly with your latest resume, including your latest and expected salary. If you have any questions, please feel free to contact Karen Kwok +852-61725312.
關於公司:
- 香港最佳僱主
- 擁有悠久歷史的世界級娛樂集團
- 3個月花紅, 僱主供款強積金10% (額外5%)
- 提供膳食, 醫療保險(包括配偶及2名子女)
- 每週5天工作, 15天年假
- 地點: 跑馬地
關於團隊:
關於工作:
- 以熱情專業的態度接待會員和賓客。
- 以同理心處理投訴和反饋,力求迅速、令會員滿意的解決。
- 有效處理來電,提供準確的資訊和協助。
- 細致管理活動室預訂,確保協調無縫。
- 小心謹慎處理遺失物品事宜。
- 為會員提供安全可靠的行李或物品存儲服務。
- 及時為會員提供傳真和影印服務。
- 時刻維持高水準的服務,確保賓客滿意度和關鍵績效指標的實現。
所需技能及經驗:
如果您有朋友想找工作,可以介紹給我。如果成功推薦,我們會送您HK$2,000代金券。
如有興趣,請連同最新簡歷及目前/預期薪金直接申請。如有任何疑問,歡迎聯絡Karen Kwok +852-61725312。
