concierge/ customer service officer.

• Provide high quality program and administrative support to the Programs team, Directors and the wider department.
• Employ sensitive and empathetic stakeholder management skills to individuals, communities and peers alike.
• Under direction, triage correspondence, communication, community enquiries, in alignment with program performance metrics.
• Appropriately document responses and actions resulting from enquiries in alignment with privacy and departmental requirements.
• Manage documents, records and filing of electronic and hard copy material consistent with organisational policies and procedures.
• Draft and provide quality assurance for written advice, briefs and correspondence in an accurate and timely manner.
• Provide high quality administrative support for case management and registration of community members seeking to access recovery support via the hotline.
• Maintain strong relationships with senior management and staff within the department, as well as other public and private sector agencies.
• Perform other reasonable duties as directed by your manager and undertake relevant emergency management tasks during events.

• Experience in community engagement or community development is desirable, but not essential.
• Well-developed office-based computer literacy, including experience with Office 365 elements.
• Demonstrated willingness to be flexible and adaptable to changing priorities with the ability to meet deadlines while working in pressured situations.
• Demonstrated experience in preparing briefs, letters, emails and reports using clear, concise and grammatically correct language.
• Demonstrate experience in administering business processes to track and monitor key activities, requests and deadlines.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.