complaints handler.

Location: Cheadle, SK8
Salary: £14.87 per hour
Hours: Full-time, Mon-Fri, 37.5 hours per week
Duration: Minimum 6 months

Are you an experienced complaints handler with a background in motor finance? Or do you have a strong complaints handling background and are eager to step into the motor finance industry? If so, we'd love to hear from you!

About the Role:
We're seeking a skilled Complaints Handler to manage and resolve serious quality defect complaints in motor finance, with a focus on Leasing, PCP, and Hire Purchase finance products.

Key Responsibilities:

• Conduct thorough complaints investigations, challenging evidence to reach fair resolutions.
• Handle customer and dealer communications with professionalism and empathy.
• Assess complaint materiality and calculate appropriate redress using provided tools and policies.
• Document and maintain accurate records of all complaint investigations, ensuring compliance with regulatory standards.
• Collaborate with internal teams to gather necessary documentation and insights to support complaint resolution.

Requirements:

• Ideally, prior experience with motor finance products (Leasing, PCP, Hire Purchase).
• Strong background in complaints handling and investigations.
• Excellent telephony skills to handle complex discussions with customers and dealers.
• In-depth knowledge of CRA and DISP rules.
• Ability to calculate redress based on complaint assessment (training provided).

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.