complaints handler.

Complaints Handler
Location: Cheadle,
Salary: £17.50 per hour
Hours: Full-time, Mon-Fri, full time
Duration: Minimum 6 months

Are you an experienced complaints handler with a background in motor finance? Or do you have a strong complaints handling background and are eager to step into the motor finance industry? If so, we'd love to hear from you!

About the Role:
We're seeking a skilled Complaints Handler to manage and resolve serious quality defect complaints in motor finance, with a focus on Leasing, PCP, and Hire Purchase finance products.

Key Responsibilities:

Conduct thorough complaints investigations, challenging evidence to reach fair resolutions.
Handle customer and dealer communications with professionalism and empathy.
Assess complaint materiality and calculate appropriate redress using provided tools and policies.
Document and maintain accurate records of all complaint investigations, ensuring compliance with regulatory standards.
Collaborate with internal teams to gather necessary documentation and insights to support complaint resolution.

Requirements:

Ideally, prior experience with motor finance products (Leasing, PCP, Hire Purchase). ...