Job opening - Collections Officer in Melbourne | Randstad

summary

melbourne, victoria
AU$55,000 - AU$70,000 per year
permanent
full-time

job category
customer service & call center

job details

Join a fantastic national organisation in a role with excellent opportunities for growth and progression within the business. This is a full time, permanent position with excellent career progression and development opportunities.

Full training is provided for this position.
...

What in it for you:

Fantastic opportunity to grow with the busienss and develop your career
Comprehensive training provided
Well-developed career progression into a Trainer, Team Leader or Quality Assessor
Exposure within a leading national contact centre provider
Work with prestigious, national level clients

About the Role:

As a Customer Service Representative you will work within the call centre team to assist customers regarding their overdue payments and queries. Full training is provided for this position.

Your responsibilities will include:

Speak with customers who have fallen behind on their payments and work with them to devise a solution
Work with customers to implement payment plans to assist them in meeting their obligations
Provide an empathetic and realistic support while balancing both the customer's and business needs
Apply best business practices at all times

Start Date: November 2024

Hours: Rotating roster 8am-8pm Mon-Fri. This roles requires you to be in the office 5 days a week.

Skills and Experience:

Our client is looking for someone with previous experience in a collections or call centre position or similar.

1+ years customer service experience within either a retail or hospitality environment
Excellent communication skills
Ability to speak with customers in an empathetic manner
Strong attention to detail

Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

show more

Join a fantastic national organisation in a role with excellent opportunities for growth and progression within the business. This is a full time, permanent position with excellent career progression and development opportunities.

Full training is provided for this position.

What in it for you:

Fantastic opportunity to grow with the busienss and develop your career
Comprehensive training provided
Well-developed career progression into a Trainer, Team Leader or Quality Assessor
Exposure within a leading national contact centre provider
Work with prestigious, national level clients

About the Role:

As a Customer Service Representative you will work within the call centre team to assist customers regarding their overdue payments and queries. Full training is provided for this position.

Your responsibilities will include:

Speak with customers who have fallen behind on their payments and work with them to devise a solution
Work with customers to implement payment plans to assist them in meeting their obligations
Provide an empathetic and realistic support while balancing both the customer's and business needs
Apply best business practices at all times

...

Start Date: November 2024

Hours: Rotating roster 8am-8pm Mon-Fri. This roles requires you to be in the office 5 days a week.

Skills and Experience:

Our client is looking for someone with previous experience in a collections or call centre position or similar.

1+ years customer service experience within either a retail or hospitality environment
Excellent communication skills
Ability to speak with customers in an empathetic manner
Strong attention to detail

Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

show more

skills
collections, credit, collection, customer service, contact centre, call centre, arrears, hardships, hardship, senior, finance, lending, mortgage, mortgages, financial, financial services
qualifications
- Customer service
education
Secondary School/High School

apply with randstad.
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collections officer
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- permanent
- AU$52,000 - AU$57,000 per year, plus superannuation
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