collections agent - saint john 52993.

• long term duration, full time hours
• Hybrid
• Start date is ASAP
• Competitive pay rate


Responsibilities
The Customer Assistance team is accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.
Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices.
In addition, the team processes all payments, refunds and collections. Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments.
Refunds or credits to clients may be system issued or by cheque.
Transnational work is typically distributed via email or shared folders.
Operations Officers are required to retrieve, complete and track all daily work activities.


Qualifications
all daily work activities.
MUST HAVE:
- Able to communicate with clients (written and verbal communication skills)
- Attention to detail – verifying amounts for clients
- Flexible – open to change
- Able to handle difficult conversations
- Time management
- 1+ years relevant experience
NICE TO HAVE:
- Bilingual – fluent French – (reading/writing/verbal)
- Computer literacy skills
- Phone experience – in any industry preferred
- Customer service experience – preferred
- financial industry experience
DISQUALIFIERS – is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position

Summary
Apply online today!

Candidates moving towards the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.