Role - Cloud Support Engineer
Qualifications
Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or a related discipline
Experience with Python, Ansible, Jenkins, container technology (Docker/Kubernetes) and PowerShell
Experience with RedHat, Amazon Linux, and Windows systems
Minimum of 3 years of IT customer service experience / strong customer focus
Minimum of 2 years of hands-on experience working with cloud technologies on AWS/Azure
Minimum of 1 year of MicroStrategy Platform troubleshooting knowledge, usage, or administration knowledge
Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.
Strong analytical and troubleshooting skills and experience
Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Proven ability to mentor/teach others on technical matters
Excellent oral and written English communication skills
Willing to work from Pune office 4 days a week
