Our partner is seeking a dynamic and dedicated Client Service Associate to join their international team in Budapest. They are a leading global organization that values quality, timely delivery, and customer satisfaction. The company is known for its collaborative work environment and commitment to ongoing training and professional development.
Pozíció leírása / Job descriptionAs a Client Service Associate, you will manage a portfolio of clients, ensuring the overall quality and on-time delivery of global payroll services. Your role will involve:
- Build and maintain long-term relationships with international clients and payroll providers.
- Communicate primarily via email and occasionally over the phone.
- Manage and oversee the entire payroll process from start to finish.
- Collaborate with internal teams like treasury, billing, and system support to provide the best service.
- Ensure customer satisfaction by delivering timely and accurate reports.
- Review and communicate payroll changes between clients and payroll providers.
- Audit and reconcile payroll calculations using proprietary software and Excel.
- Troubleshoot discrepancies by identifying root causes and next steps.
- Ensure accurate and timely payroll funding.
- Prepare and review client-specific payroll reports.
- Ensure correct billing procedures.
- Fluency in English
- Experience in customer service is an advantage
- Excellent communication and analytical skills
- Customer oriented attitude
- Problem solving skills
- Multinational environment
- Development opportunities
- Hybrid working (2 days home office)
- Comprehensive training in the first months
- Cafeteria and other benefits