client management associate.

About our Client:Our client is a well-established financial services company with a global reach. They are dedicated to providing clients with advanced trading platforms, tools, and resources to help them navigate the complexities of modern financial markets. Known for their commitment to integrity, innovation, and client success, this firm fosters a collaborative and dynamic workplace, where employees are empowered to deliver exceptional service and drive results.Summary of the Position:As a Client Management Associate, you will be the first point of contact for clients, assisting them with trading inquiries, account management, and product support via phone, email, live chat, and in-person interactions. You'll provide exceptional service in a dynamic and fast-paced environment, ensuring client satisfaction through effective communication and problem-solving. This role involves onboarding new clients and offering continuous support for existing ones, while navigating multiple systems to deliver timely, accurate solutions. You will play a key role in maintaining the firm's high standards of service excellence and client satisfaction.Responsabilities:• Handle trading inquiries and client issues via phone, email and live, interactive chat, as well as face-to-face chats• Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products• Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results• Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers

求められる経験
• Good problem-solving skills
• Strong attention to detail with emphasis on accuracy and timeliness
• BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience Integrity
• Excellent listening, written, and verbal communication skills
• Approachable, flexible, dependable, and conscientious
• Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
• Keen interest in the investment and financial services fields
• Fluency in Japanese a MUST

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収600 ～ 800万円

賞与
-
雇用期間
期間の定めなし