One of the primary goals of Randstad Digital is to create a true team of specialists to support the client and the consultants assigned to that client. A vital member of that team is the Client Enablement Manager (CEM). This dedicated resource will strengthen client relationships by ensuring compliance and quality assurance on all elements of delivery to the client. This role will require full-time dedication to the account(s) driven by the growing requirements of the client needs and consulting base.
What you get to do:
... - Understanding that each client’s requirements will drive customization of this role, the CEM’s responsibilities will coalesce around the following three areas. Note that it will be determined with the Industry Vertical and/or Account Team which of these areas will be leveraged initially, which can be targeted for future integration, and which, if any, are not suitable for their specific client environment:
- Assist with Work Orders (WO)/ Statements of Work (SOW) required by the client for consultant engagements.
- Manage SLA and other reporting required by the client.
- Evaluating resume quality and accuracy against client requirements
- Take part in monthly/ quarterly client reviews to support the above areas
- Assist with candidate interview scheduling, and with the Sales/Recruiting teams as primary, also with interview walk-ins.
- Client-specific consultant onboarding requirements.
- With the Sales team as primary, assist with consultant first day requirements when needed.
- Coordinate monthly and quarterly consultant and client events
- Proactive consultant touch-bases on a TBD occurrence
- Reactive consultant touch-bases through weekly, on-site “office hours”.
- Actively monitor ongoing WOs/ SOWs end dates, etc. to drive the extension process, or to allow for proactive transition by the consultant into another role (where appropriate). For this, will be responsible for supporting the Sales Team communication to the client and for direct communication with the consultant (eg, wanted to let you know we’re working on an extension for you).
- Assist Sales and Recruiting teams in securing client approved time cards from consultants with late/delayed timecard submissions weekly
- Assist with ends/terminations (eg. walking talent off client site, collecting client badges, equipment)
- Assist the Sales Team with any soft selling on client meetings
- Work with Sales/Recruiting teams on recruiting lifecycle, onboarding, and performance maintenance
- Willingness to drive business and have a proactive sales approach
What you need to bring:
- High School or GED
- Minimum 5 years experience in providing operational support in a corporate environment
- Proficiency using Google mail, calendaring and shared drives
- Understanding of and or Experience in Staffing Industry – preferred
- Proven ability to maintain various complex reports in a timely manner – Excel spreadsheets and other MS reporting tools preferred
- Excellent interpersonal / customer service skills
- Must have reliable transportation. Travel between client sites will be required
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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