As Test & Deployment Change Coordinator you will work within our Global service Desk organization reporting to the Test & Deployment Manager. You will work together with your experienced colleagues coordinating the various change activities across multiple sites ensuring correct process and procedures are followed and changes are accurately r
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ecorded, scheduled, controlled and communicated.
Key responsibilities
Your main duties include but are not limited to.
· Coordinate Test & Deployment activities for customers as scoped in service contract and Development environments
· Create, plan and manage release calendars and schedules for site deployments
· Creation deployment documentation for production deployments
· Managing & Aligning test schedule, deployment preparation with Service Test & Deployment team
· Manage the execution of deployments in production environments together with Service Test & Deployment team
· Delegation of Jira tickets received from site and internal engineers
· Ensure the planning is met, highlight potential delays and implement mitigation actions
· Coordination with stakeholders about all relative Test & Deployment activities
· Coordination of escalations during deployments to site
· Making deployment Go/No-go decision based on testing results
· Facilitate Change Advisory Board (CAB) meetings
· Post-Implementation review after every change deployment to ensure continuous improvement and continuous delivery (CI/CD)
· Contributing to the continual improvement of all processes and identifying areas for improvement
· Document and maintain process and procedures documentation of all processes
· Coordinating with product development for assessing the risks on process level and then communicate the change and release activities and impact to relevant stakeholders (ITSDM, Site based team, T&D team, management, service desk, etc,.)
· Ensuring the end to end change processes for all planned releases are adhered for Production environments
Service afdeling for warehouse department:
Work for existing customers who are already live with existing warehouse systems. This department handles updates (including software) that are scheduled or indicated as x times a year, are tested at Veghel and then tested and implemented on site.
This person is the project leader for the entire process and coordinates everything.
From the time of request ( x times a year + this type of updates), to confirmation (scheduling resource allocation), to testing and execution:
All this together you will coordinate. You also work a lot with other departments within Vanderlande and have a proactive attitude. The team currently handles around 30 plus customers. There are now two coordinators, but the team needs expansion.