service implementation manager.

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. 

Learn more about our mission, history and values on our website: www.randstad.com

how you will contribute

As Service Implementation Manager you will play a crucial role to oversee the successful implementation of a service to our Markets after every deployment and release of the global IT programs. This includes coordinating with various stakeholders, monitoring project progress, and ensuring that implementation meets the specified requirements and objectives. In this role you are part of the Global IT Services team, service integration and management.

what you will be doing

• Primary Point of Contact for onboarded markets: Serve as the main liaison between central program teams, local deployment managers and teams and GIS.
• Global Liaison: Guide the Markets with runbooks and enforce standard operating procedures, sharing insights, feedback, and concerns between global programs and the market/country.
• Progress Oversight: Monitor implementation and change management progress, closely tracking milestones, and proactively identifying and addressing potential bottlenecks or issues towards the run phase of services.
• Stakeholder Relationship Management: Establish and nurture strong relationships with stakeholders at both Markets and central team levels to ensure effective communication and collaboration.
• Onsite Presence: Frequently visit the Market during program deployment, facilitating coordination between local and global workstreams, especially at critical milestones.
• Understanding of Implementation Scope: Comprehend the full scope of implementation, including change management and implementation across strategy, organization, process, and technology.
• Support and Escalation: Provide assistance and guidance to resolve issues or mitigate risks, acting as the go-to person when communication or escalation processes require intervention.
• Governance Role: Participate in both local and global governance as part of the run group, contributing to decision-making processes within the Market.

who will you work with

The Service Implementation Manager is deeply involved in collaboration with a diverse range of stakeholders. This includes engaging with key figures such as the leads of various global programs, local teams in our Markets and stakeholders within GIS such as the Head of Business Applications and the Service Transition Manager. You will work within the Service Management & Integration team of Global IT Services and report to the head of this team.

what you will bring

You possess numerous skills and qualifications to successfully fulfill activities as a Service Implementation Manager. You are a strong communicator, foster relationships and can deal with disruptions within high pressure environments. You look after business continuity of our Markets while driving the modernizations of our IT landscape. 

your skills:

• Communication Skills: Ability to effectively communicate with stakeholders at various levels, including local deployment managers, central program teams, and Market level stakeholders, ensuring clear understanding and alignment of objectives.
• Relationship Building: Proficiency in establishing and nurturing strong relationships with stakeholders at both Market and central team levels, fostering collaboration and support for successful deployment and production stabilities.
• Project Management: Strong project management skills to oversee implementation progress, monitor milestones, and proactively identify and address bottlenecks or issues using status updates and collaboration with relevant teams.
• Cross-Functional Collaboration: Capacity to serve as an intermediary between local and global workstreams, understanding the full scope of implementation including change management, strategy, organization, process, and technology, and facilitating coordination between various teams.
• Flexibility and Adaptability: Ability to adapt to changing project requirements and environments, including frequent onsite presence during program deployment, ensuring effective support and guidance at important milestones.
• Problem-Solving Skills: Proficiency in identifying and resolving issues or mitigating risks, acting as the go-to person when communication or escalation processes fall short, and providing additional assistance or guidance as needed.
• Governance Involvement: Understanding of local and global governance structures, and ability to actively participate in the deployment group, contributing to decision-making processes and ensuring alignment with organizational objectives.

your qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in project management, implementation, or change management roles within the IT sector.
• Familiarity with IT service management frameworks and methodologies (e.g., ITIL, Agile).
• Excellent problem-solving abilities and attention to detail, with a proactive approach to identifying and addressing issues.
• Ability to understand and navigate complex organizational structures and workstreams.
• Familiarity with IT service management frameworks and methodologies (e.g., ITIL, Agile).
• Willingness to travel frequently and work onsite during program deployment periods.
• Certification in project management (e.g., PMP) or IT service management (e.g., ITIL) is desirable.

your competencies

Within Randstad we defined the following Leadership competencies:

• delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.
• performing today: resourcefulness securing and developing resources effectively and efficiently.
• leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
• securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.
• strategic mindset: seeing ahead to future possibilities and translating them into breakthrough strategies
• creating clarity - showing line of sight: making sense of complex, high quantity and sometimes contradictory information to effectively solve problems and provides direction, is delegating and removing obstacles to get work done
• courage to challenge: shows courage and confidence to speak up skillfully, challenging others even when they are confronted with resistance or unfamiliar circumstances

what’s in it for you

We put people at the heart of everything we do. Our employment conditions reflect this; 

• competitive salary 
• an additional flexible benefit budget 
• attractive bonus scheme
• option to take part in Randstad's success through our employee Share Purchase Plan
• option to go on a sabbatical leave or buy extra holidays
• flexible working hours in the office or hybrid
• attractive mobility arrangements
• opportunity to give back to local communities through paid volunteering leave
• a generous budget to set up your home office space and a net internet allowance
• growth and development opportunities in a fast changing global environment 
• working with great people and being part of a network where everyone wants you to succeed
• an environment where differences are understood, valued and celebrated

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: jennifer.roberts@randstadsourceright.co.uk 

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.