As a trusted partner and inspiring change leader in an agile, technology-driven world, the Process Manager takes responsibility for new business models and combines the passion of our teams and the power of our tech tools to create new solutions, concepts and processes for internal and external customers. You are a great partner with excellent concepts/processes for internal and external customers that positively impact business results.
As a Process Manager at Randstad you will be part of a highly engaged and dynamic team. You will review our service quality through continuous analyses of service processes with internal and external customers and initiate improvement measures based on the business concepts and "the future way of work".
In your role you will be leading projects for existing internal and external customers as well as new customers according to LEAN management, supporting the operative teams in the development of additional services.
your core responsibilities:
analysis, implementation and improvement of work processes
- Carry out the business scan during the sales process, set up the concept for the new client together with the Commercial Manager and perform the implementation presentation to the client
- Analyze current Workforce Management processes at our customers (job profiles, workload, analysis of the working environment, etc.) and identify areas for improvement
- Proactively develop and implement new processes & improvement initiatives that drive efficiency and business results (overcome barriers, if there are any)
- Continuously analyze our internal processes to improve efficiency and reduce costs
- Collaborate with cross-functional teams to ensure processes are aligned with organizational goals
- Develop and maintain process documentation and work instructions
- Stay up-to-date with industry trends and best practices related to Total Workforce- & Lean Management
advising internal and external partners to increase productivity and reduce costs
- Implement and control defined KPI's and SLA's, consolidate reports & dashboards, create cost savings/cost avoidance plans to increase productivity and improve work organization
- Be positively disruptive to break old habits and drive the new way of working
- Advise customers and internal operative teams on the composition of the ideal pool, monitor the pool management for talents and temporary workers
- Create with the Randstad Operational Manager/s commercial opportunities & roadmaps for customers incl. storytelling (cost savings, process improvements, co-creating new solutions with customers)
- Train and coach internal & client's teams on new processes and ensure compliance with established procedures
developing a long-term partnership with clients
- Develop and maintain relationships with key stakeholders to ensure that total workforce management and other processes meet their needs
- Constantly communicate with Randstad Operational Manager/s and the operative teams about the needs of our clients, our services and to plan the next step
- Develop and maintain a purposeful chain of contact within Large Account Onsite, the clients and additional internal Business Lines
- Regular optimisation of services for Large Account Onsite, customers and additional internal Business Lines (as required)
- Implementation of new projects at the customer site and internally (LEAN, new e-tools, Weplan etc.)
- Leading change & storytelling together with the operational business leads
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