We are seeking an experienced and dynamic ServiceNow Presales Consultant with over 12 years of experience to join our team. The ideal candidate will have a proven track record in ServiceNow solutions, excellent client-facing skills, and the ability to craft and deliver high-impact presentations that demonstrate the value of our offerings. This role requires a deep understanding of the ServiceNow platform, its capabilities, and the strategic needs of customers. You will work closely with both sales and technical teams to drive business opportunities, influence customer decisions, and ensure a smooth transition from presales to implementation.Key Responsibilities- Solution Design & Architecture: Lead the design and configuration of ServiceNow solutions tailored to customer needs. Engage with stakeholders to assess business requirements and translate them into scalable and efficient ServiceNow solutions, ensuring alignment with the client’s strategic goals.- Customer Engagement: Establish and maintain strong relationships with key client stakeholders, including senior executives, to understand their business challenges and objectives. Provide expert advice on how ServiceNow can be leveraged to address those needs.- Presales Support: Collaborate with the sales team to develop and deliver compelling presentations, demonstrations, and proof-of-concept (POC) environments. Lead ServiceNow product demonstrations that highlight key features and benefits aligned with client requirements.- Solution Positioning: Clearly articulate the value proposition of ServiceNow to prospective clients, focusing on the platform’s unique features and how it can optimize business processes such as IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery, Security Incident Response, and others.- Sales Enablement experience: Supporting the sales team with tailored tools, materials, and strategies ensures consistency in messaging and enhances the overall effectiveness of the presales process.- Business Case Development: Work with the sales team to craft business cases and ROI models for ServiceNow adoption. Assist in writing proposals, responding to RFPs, and preparing tender documents.- Requirements Gathering & Analysis: Conduct workshops, interviews, and discovery sessions to gather detailed functional and technical requirements. Develop solution roadmaps, high-level designs, and product configurations based on gathered information.- Market Insight & Trends: Stay updated on ServiceNow product releases, industry trends, and competitor offerings. Provide feedback to the product team and help the company stay ahead of industry needs and market demands.- Use case development:Creating industry-specific use cases helps directly align ServiceNow capabilities with client challenges, making the solutions more relatable and impactful.- Proof of Concept (POC) / Pilot Projects: Lead the development and execution of POCs and pilot projects, ensuring alignment with customer expectations and driving success throughout the process.- Cross-Functional Collaboration: Work closely with Solution Architects, Delivery Managers, and Implementation Teams to ensure smooth transition from presales to delivery. Provide expertise and guidance throughout the implementation phase.- Mentorship & Leadership: Act as a mentor to junior presales consultants and other team members. Provide guidance on best practices, solution design, and client interaction techniques.Qualifications & Skills Essential:- Experience: Minimum of 10 years of experience in IT services and solutions, with at least 5+ years in ServiceNow presales, consulting, or implementation roles.- ServiceNow Expertise: Strong expertise across multiple ServiceNow modules, including ITSM, ITOM, ITBM, HRSD, Security Incident Response, and CSM. Experience in ServiceNow platform architecture, configuration, and custom development is required.- Presales & Consulting: Extensive experience in client-facing presales roles, delivering tailored ServiceNow demonstrations, presentations, and business value propositions. Strong knowledge of pre-sales processes, including requirements gathering, RFP responses, and solution design.- Client Relationship Management: Proven ability to engage with senior-level stakeholders, understand customer pain points, and deliver persuasive value propositions. Ability to build trust and credibility in complex business environments.- Solution Design & Architecture: Expertise in solution design, including translating business requirements into technical solutions. Ability to create and communicate high-level solution architecture and roadmaps.- Industry Knowledge: Familiarity with various industries (e.g., Financial Services, Healthcare, Manufacturing, Government) and their specific challenges related to IT service management and business transformation.- Excellent Communication Skills: Strong verbal and written communication skills with the ability to present complex solutions in a simple and compelling way to technical and non-technical audiences.- Certifications: ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications are highly preferred.Key Competencies- Strategic Thinking: Ability to think strategically and see the bigger picture when developing solutions for clients.- Analytical Mindset: Ability to analyze client needs, understand their business pain points, and design solutions to resolve them effectively.- Customer-Centric Approach: A strong focus on delivering value to the customer through excellent service and innovative solutions.- Adaptability: Comfortable working in a fast-paced, dynamic environment with changing client needs and priorities.- Collaboration: Ability to work well within cross-functional teams and foster strong relationships across departments.
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We are seeking an experienced and dynamic ServiceNow Presales Consultant with over 12 years of experience to join our team. The ideal candidate will have a proven track record in ServiceNow solutions, excellent client-facing skills, and the ability to craft and deliver high-impact presentations that demonstrate the value of our offerings. This role requires a deep understanding of the ServiceNow platform, its capabilities, and the strategic needs of customers. You will work closely with both sales and technical teams to drive business opportunities, influence customer decisions, and ensure a smooth transition from presales to implementation.Key Responsibilities- Solution Design & Architecture: Lead the design and configuration of ServiceNow solutions tailored to customer needs. Engage with stakeholders to assess business requirements and translate them into scalable and efficient ServiceNow solutions, ensuring alignment with the client’s strategic goals.- Customer Engagement: Establish and maintain strong relationships with key client stakeholders, including senior executives, to understand their business challenges and objectives. Provide expert advice on how ServiceNow can be leveraged to address those needs.- Presales Support: Collaborate with the sales team to develop and deliver compelling presentations, demonstrations, and proof-of-concept (POC) environments. Lead ServiceNow product demonstrations that highlight key features and benefits aligned with client requirements.- Solution Positioning: Clearly articulate the value proposition of ServiceNow to prospective clients, focusing on the platform’s unique features and how it can optimize business processes such as IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery, Security Incident Response, and others.- Sales Enablement experience: Supporting the sales team with tailored tools, materials, and strategies ensures consistency in messaging and enhances the overall effectiveness of the presales process.- Business Case Development: Work with the sales team to craft business cases and ROI models for ServiceNow adoption. Assist in writing proposals, responding to RFPs, and preparing tender documents.- Requirements Gathering & Analysis: Conduct workshops, interviews, and discovery sessions to gather detailed functional and technical requirements. Develop solution roadmaps, high-level designs, and product configurations based on gathered information.- Market Insight & Trends: Stay updated on ServiceNow product releases, industry trends, and competitor offerings. Provide feedback to the product team and help the company stay ahead of industry needs and market demands.- Use case development:Creating industry-specific use cases helps directly align ServiceNow capabilities with client challenges, making the solutions more relatable and impactful.- Proof of Concept (POC) / Pilot Projects: Lead the development and execution of POCs and pilot projects, ensuring alignment with customer expectations and driving success throughout the process.- Cross-Functional Collaboration: Work closely with Solution Architects, Delivery Managers, and Implementation Teams to ensure smooth transition from presales to delivery. Provide expertise and guidance throughout the implementation phase.- Mentorship & Leadership: Act as a mentor to junior presales consultants and other team members. Provide guidance on best practices, solution design, and client interaction techniques.Qualifications & Skills Essential:- Experience: Minimum of 10 years of experience in IT services and solutions, with at least 5+ years in ServiceNow presales, consulting, or implementation roles.- ServiceNow Expertise: Strong expertise across multiple ServiceNow modules, including ITSM, ITOM, ITBM, HRSD, Security Incident Response, and CSM. Experience in ServiceNow platform architecture, configuration, and custom development is required.- Presales & Consulting: Extensive experience in client-facing presales roles, delivering tailored ServiceNow demonstrations, presentations, and business value propositions. Strong knowledge of pre-sales processes, including requirements gathering, RFP responses, and solution design.- Client Relationship Management: Proven ability to engage with senior-level stakeholders, understand customer pain points, and deliver persuasive value propositions. Ability to build trust and credibility in complex business environments.- Solution Design & Architecture: Expertise in solution design, including translating business requirements into technical solutions. Ability to create and communicate high-level solution architecture and roadmaps.- Industry Knowledge: Familiarity with various industries (e.g., Financial Services, Healthcare, Manufacturing, Government) and their specific challenges related to IT service management and business transformation.- Excellent Communication Skills: Strong verbal and written communication skills with the ability to present complex solutions in a simple and compelling way to technical and non-technical audiences.- Certifications: ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications are highly preferred.Key Competencies- Strategic Thinking: Ability to think strategically and see the bigger picture when developing solutions for clients.- Analytical Mindset: Ability to analyze client needs, understand their business pain points, and design solutions to resolve them effectively.- Customer-Centric Approach: A strong focus on delivering value to the customer through excellent service and innovative solutions.- Adaptability: Comfortable working in a fast-paced, dynamic environment with changing client needs and priorities.- Collaboration: Ability to work well within cross-functional teams and foster strong relationships across departments.
