Randstad RiseSmart, is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to, the new Employee Relationship Economy,Randstad RiseSmart “beginning to beginning” approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialized training and secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart delivers landing rates exceeding 80 percent and time-to-placement 60 percent faster than national averages. The company has earned awards and recognition from more than a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Fortune Magazine.
As a hybrid operations administrator and engagement specialist, you will be the go-to resource for operations management in the areas of participant satisfaction and program support, workflow improvement suggestions, and general support of delivery service.
As an Enrollment Specialist, you will be the first point of contact and will be responsible for crafting a delicate and informative experience for clients who have recently lost their jobs. This is a customer-facing position.
What you will do:
- Learn and master our platform and operating metrics to ensure service standards are met and exceeded.
- Create and manage operational email templates in the content management system.
- Manage user communication and follow-ups to support program service questions and usage.
- Triage participant survey responses and adjust programs as needed.
- Communicate with participants via email, phone, and video regarding satisfaction surveys and engagement.
- Partner with team managers to ensure participant excellence.
- Leverage technical and product knowledge to troubleshoot issues.
- Support daily administrative needs, including main phone line support, supply ordering, SOWs, etc.
- Conduct ad hoc projects for ongoing operational needs.
- Perform outbound outreach via phone and email to customers.
- Work cross-functionally to understand customer eligibility requirements and rules.
- Handle a large volume of clients and prioritize projects as needs change.
- Utilize internal CRM to manage daily dashboard.
- Provide excellent customer service by answering inquiries, determining requirements, resolving problems, and fulfilling requests.
- Be a great listener, ask probing questions, understand concerns, and overcome objections to help clients understand RiseSmart’s value.
What we would like you to have:
- Trilingual - Spanish, Portuguese, and English (both written and spoken)
- 2-5 years of experience in a customer support/service role; Staffing, Human Resources, or Outplacement industry experience is a plus.
- Strong analytical skills with attention to detail and accuracy.
- Customer service oriented, resolving participant issues.
- Basic knowledge of business operations, especially in Recruitment, HR or customer support.
- Proficient in data analysis and reports using Excel, Numbers, or Sheets (Tableau training provided).
- Familiar with marketing CRM (HubSpot), project management (SmartSheets), and support systems (Zendesk) not mandatory.
- Proactive and solutions-oriented attitude "helping’ is your middle name".
- Self-starter, comfortable working from home, and efficient in multitasking across teams.
- Proficient with Google applications (Sheets, Slides, Forms).
What we can offer in return:
- An empathetic culture and supportive leadership who prioritize your well-being and personal development
- Ability to grow in multiple areas in the company
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
- We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working abroad…etc.)
- Participate in exciting Team Building events
- A career at Randstad Sourceright means pushing boundaries to do things differently: that’s why here you won’t just do a job, you’ll develop a career
Get in touch:
Email: madani.toure@randstadsourceright.pl
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