about randstad risesmart
At Randstad Risesmart, our vision is to shape the world of work. We are a leading talent mobility provider and part of Randstad N.V., a €24 billion global provider of flexible work and human resources services that helps more than two million candidates find meaningful work every year. Our outplacement, career development, redeployment and contemporary Tech & Touch solutions strengthen employer brands, improve retention and re-engage talent. Every day we enable impacted employees to find fulfilling work, and we give our Fortune 1000 customers the peace of mind that comes from knowing that they are working with a compassionate, contemporary, outcome-driven team. Utimately our results speak for themselves: we have received enormous industry recognition, including Gartner’s “Most Innovative Company,” the “Nation’s Best and Brightest Companies to Work For,” Fortune’s “100 Best Companies for Women,”. To learn more, visit www.randstadrisesmart.com.
Account Manager
Randstad Risesmart EMEA is looking for an Account Manager r to join our Netherlands account management team. If you want to work in a fast-paced environment, bring innovation in service and technology to the talent mobility industry and have a career with purpose, join us on Our Journey.
This is a full-time, hybrid position based in the Netherlands. Travel to a Randstad office/client sites are expected 50% of the time with 50% of the time being remote working.
about the job
The Account Manager is a dynamic position focused on creating a WOW experience for our Netherlands based customers ensuring account growth and retention. This multi-faceted role is responsible for developing strategic partnerships with our HR customers in the area of talent mobility and providing sales support. You will be responsible for managing a portfolio of accounts that are contracted out of NL.
what you will do
... - Develop strong relationships with existing or newly acquired accounts, providing guidance and support for all talent mobility needs (career development, redeployment, outplacement, coaching, sick to work process) to include advising, planning, implementation and reporting
- Insure compliance with executed contract/amendments
- Work closely with Risesmart’s country Operations and Delivery teams, communicating any customer nuances or customizations
- Monitor participant and customer surveys ensuring expectations are consistently being met or exceeded, follow-up on all potential issues for resolution
- Expand size and scope of services delivered to the customer, either within the existing contract or adding additional geographies and lines of business
- Ensure customers (in partnership with Sales) are current on all Risesmart products
- Solicit customer input on current products, services & tools, collect customer insights on customer needs and wants, provide feedback to the Product team
- Consistently use creative thinking for potential improvements for programs, processes, resources/tools, etc.
- Schedule and manage business review process (inviting Sales or other subject matter experts when relevant) with all customers
- Partner with Risesmart billing teams to ensure accuracy of invoicing and support collection of past due A/R
skills you will need
- Experience in sales or operations environment
- Ability to develop strong relationships both with our customers and colleagues
- Strong written and verbal communication skills in Dutch and English – equally comfortable communicating with all levels in an organization from senior leaders to local HR or administrative clients team
- Ability to work under pressure, demonstrating initiative together with the ability to prioritise workload
- Excellent presentation skills including sales presentations to executive teams
- Experience in project managing large projects from planning to implementation to ongoing account management
- Self-motivated with ability to work remotely is required
- Flexible, adaptable and embrace working in a growing and constantly changing environment
- Passionate in providing an excellent experience for customers, participants and colleagues
- Experience in Talent Mobility (outplacement, career development, redeployment or human resources) a plus
- Technical Skills: Strong MS Office applications or Google-Suite equivalent experience (particularly Word, PowerPoint and Excel and G-Suite equivalents), Teams and Salesforce a plus
- Ability to travel as needed a requisite
- Flexibility to work outside normal hours if needed
what’s in it for you?
- Competitive compensation, comprehensive health benefits according to your country of residence, and stock purchase plan
- Excellent work environment with an award-winning culture
- Opportunity to grow and contribute to Randstad Risesmart's continued success
To find out more please feel free to get in touch with our dedicated Talent Acquisition Partner at evie.carty@randstadsourceright.co.uk
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
