Are you our new colleague? We’re looking for a
global implementation manager at Randstad Global IT
location: CET timezone
about the the organization (Talent & Expertise Group in Global IT) and the program (Connect IT)
Randstad moves toward a more global operating company. To support our vision and strategy, we introduced the Talent & Expertise Group (TEG) within Global IT. TEG is the group of about 100+ employees in Global IT, who work on various programs and projects. The functional day to day guidance of the TEG individual is managed with the program/project, TEG is the homebase. In TEG we take care about your personal growth, your HR, your Great Conversations and your training. TEG is organized by communities of practice. Each community is built upon a certain area of expertise. The global implementation manager role is part of the implementation & change management community of practice. Besides the HR function captured within the community of practice, it is also an inspiring place to be and to learn, engage, collaborate with peers in Randstad (local & global) within your specific area of expertise.
As part of the strategy, Randstad is speeding up its digital capabilities and is aiming to work more closely together with the 38 countries in collective leadership. The program that will bring many of these developments together is x-one. Although it started with the front office solution for Sweden and NL, it will become the main front-office platform (r-one) for all Randstad markets in the coming years. The r-one platform (built on Salesforce and Bullhorn technology) will be fully synchronized with omnichannel, data, marketing and IT services solutions. The challenge is to keep all roadmaps and priorities aligned while the core platform is further being developed. We continue to roll out digital solutions to many different markets in parallel and that needs to fit with the design of the new platform. Vice versa, the x-one programs need to take the standards and roadmaps of other digital solutions into account. In addition, the service delivery and talent teams are forming their plans that will impact digital priorities.
your typical day includes
The global implementation team is responsible for implementing the x-one program (r-one, m-one. etc). Primary focus will be on the r-one and m-one platform.
You will be responsible for leading our markets through the implementation process of r-one. You are able to balance local needs (legislative driven) with the need for scale and international applicability. You will deliver support during implementation. You set an example in working according to the program’s runbook and lead our markets through their implementation journey. You will use best-practices gained in previous markets and constantly improve our implementation approach. You’ll be working hands on and on the ground with local market teams. Especially in the first phase of the local roll-out, you will spend considerable time with the local market teams on the ground. Significant travel therefore is involved. After the initial pre-onboarding phase (duration about 6 weeks) less frequent travel is required.
your responsibilities include
... - as part of the global implementation team, you will be the first point of contact for the market teams (with focus on product implementation). This includes orchestrating the involvement of subject matter experts from other global teams.
- during the start-up of the implementation you will be part of introducing the implementation strategy, roadmap and all supporting tools
- part of creating an implementation plan
- part of creating a clear roadmap for the implementation of the global platform
- you will lead the functionality impact assessment for the market
- create and implement tools to track and monitor the progress on the implementation backlog
- you will become an expert and be the ‘go-to’ person for questions related to the r-one & m-one functionality
- understand what functionality within the platform needs local business configurations
- create communication materials and keep them up to date
- you will have a portfolio of markets, where you will be the primary contact for the local team to prepare the implementation.
- organize workshops for the local market team during implementation process
- lead the market in making the local business configuration choices (e.g. client segmentation)
- besides working closely with the markets you will also partner with other stakeholders in the Global IT and Randstad Global overall
your background
education and experience
- master degree preferable in business or equivalent experience
- 5+ years of experience with implementation management or project management
- proven experience with and in-depth understanding of agile methodologies
- strong technical understanding of products and up-to-date on industry standards and best practices
- strong knowledge of Randstad work processes is a must
skills and knowledge
- excellent verbal and written communication skills (fluent in English)
- strong collaborative interpersonal skills to work across diverse, global teams
- strong problem-solving and analytical skills
- strong customer service skills, but also understand when to push back
- strong sense of commitment to deliver and implement on time
- proficient computer skills and working knowledge of software development
- ability to consult with and identify needs of internal and customers and drive value creation
within Randstad we defined the following Human Forward Leadership competencies:
- delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.
- performing today: resourcefulness securing and developing resources effectively and efficiently.
- leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
- securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.
what do you get in return?
In return for your talent and effort we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 34,680 employees strong, and are active in 39 markets around the world with a top-three position in almost half of these. And 51% of our management is female.
Randstad’s performance standards are high, but as a team, we’ll make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture.
Sure you’ll work hard, but this hard work is also rewarded, and success is celebrated. It’s the culture you’ll find in any of our global Randstad offices.
We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.
If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our Internal Talent Acquisition Partner Jenny Roberts (jennifer.roberts@randstadsourceright.co.uk)
The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team