Beschrijving
Are you our new colleague? We’re looking for a
Global Application Owner - Service Owner W-One/A-One/RXP at Randstad Global IT Services
people at the heart of everything we do
Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website: www.randstad.com
how you will contribute
As a Service Owner at Global IT you are responsible for one or more operational services delivered to the business, where you ensure that these operational services seamlessly match the needs and objectives of our organization. You will play a key role in ensuring the stability, availability and performance of IT systems, while continuously striving to improve service quality and operational efficiency.
As a Service Owner you have a deep understanding of what your Operational Service and underpinning applications and/ or infrastructure makes up your service in the IT service catalog, and keeping the catalog up-to-date. You are developing and maintaining accurate descriptions for all owned Operational Services, advocating for the consumers of your service(s) to the business managers of GIS, partner suppliers/ vendors and our Operating Companies. You have an understanding how your Operational Service(s) fits into the Global IT Service Portfolio, and how it aligns with and supports the global IT strategy. You are developing a roadmap that supports the goals and strategic direction of the operational service under your wings.
your typical day includes
The service owner has a holistic view of the specific IT service, and is accountable for the running of the services, including efficiency and cost effective delivery. Collaborating closely with the Markets and group-level entities on global projects, the service owner prioritizes meeting the critical business needs while maintaining high levels of performance, availability and continuous improvement. That said, you typical do will look like this:
... start the day: plan the day's activities and prioritize tasks based on urgency and importance by reviewing any overnight incident reports or critical issues. Conduct a brief daily stand up meeting to discuss priorities, ongoing incidents and any immediate concerns.
manage the team and the stakeholders: Engage in meetings with key stakeholders, such as local Market and project teams, to understand their current and upcoming application support needs. Discuss ongoing projects, upcoming changes, and any challenges faced by end-users.
Check in with your support team, ensuring they have the resources and information needed for their daily tasks. Provide guidance on complex support issues and troubleshoot escalated problems. Address any team-related issues, fostering a positive and collaborative team culture.
strategic planning: Allocate time for strategic planning and initiatives to enhance the efficiency and effectiveness of global application support. Work on long-term projects, such as implementing new support tools or optimizing existing processes.
vendor and Third-Party Interaction: Communicate with vendors and third-party service providers to address ongoing issues, discuss service improvements, and ensure compliance with SLAs. Evaluate and negotiate contracts or agreements with vendors as necessary.
security and compliance: Review and monitor the security posture of global applications, ensuring compliance with industry standards and regulatory requirements. Collaborate with the security team to address any identified vulnerabilities or risks.
documentation and knowledge sharing: Spend time updating and maintaining comprehensive documentation for global applications, support processes, and troubleshooting procedures. Encourage knowledge sharing within the team through training sessions or collaborative platforms.
drive continuous improvement: Identify areas for continuous improvement in support processes and team efficiency. Analyze performance metrics and KPIs, making data-driven decisions to optimize support services.
your background
You are an IT professional with at least 5-7 years of experience. You will work in a global organization with a team of architects and developers, based in The Netherlands and India; experience with managing decentralized teams is a pre. You are motivated and energetic and can pass your enthusiasm towards stakeholders and your team in different cultures.
You have experience in the following areas of expertise:
Web-one / App-one:
Furthermore, you recognize yourself in the following:
capabilities
empathizer: understanding the explicit and implicit end-user needs
organizer: being the pivotal point in the operating model with various parties
self-starter: having a clear goal and spotting opportunities to achieve it and take ownership
actively building relationships while building and maintaining a helicopter view.
show flexibility and trust to choose how best to tackle tasks and solve problems.
Commitment to customer satisfaction and supports our brand promise
experience
functional application and support management in the context of Talent and Client facing applications, security & privacy awareness
experience of managing technical support teams
experience in managing third party suppliers in a multicultural ecosystem
advising on system architecture, integrations and roadmap for implementation
making solution presentations to customers/stakeholders
experience in setting standards and diligent in follow-up, adhering to standards
fluent in speaking and writing in English is a must. Additional language is a plus
your competencies
Within Randstad we defined the following competencies:
delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.
performing today: resourcefulness securing and developing resources effectively and efficiently.
leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.
what do you get in return?
In return for your talent and effort we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 38,280 employees strong, with over 4,861 offices in 39 countries. And 47% of our management is female.
Randstad’s performance standards are high, but as a team, we’ll make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture.
Sure you’ll work hard, but this hard work is also rewarded, and success is celebrated. It’s the culture you’ll find in any of our global Randstad offices.
If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner:
Rachael Harrison. The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.
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Succesvolle sollicitatie
Hoppa! Je hebt de eerste stap gezet naar een nieuwe carrière move! Jouw sollicitatie is goed ontvangen en binnen slechts 2 werkdagen kun je een reactie van ons verwachten. Als wij voldoende aansluiting zien met jouw profiel, willen we je uiteraard beter leren kennen tijdens een korte telefonische kennismaking.
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Op gesprek
De Talent Acquisition Specialist gaat verder met jou in gesprek over de functie, het team en ons bedrijf. Maar nog belangrijker, we zijn razend benieuwd naar jou! Wat zijn jouw unieke talenten en wat maakt jou zo speciaal? Het gesprek kan zowel op ons kantoor plaatsvinden als online, afhankelijk van jouw voorkeur.
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Op tweede gesprek
En dan het tweede gesprek! Hier krijg je de kans om jouw toekomstige manager te ontmoeten en een nog beter beeld te krijgen van jouw toekomstige werkplek. Meestal is er nog een ander persoon aanwezig, afhankelijk van de vacature en afdeling. Het kan een andere manager zijn, een directeur of een collega uit het team. We zijn al overtuigd van jouw talenten, maar we willen ervoor zorgen dat je de perfecte plek vindt die het beste bij jou past.
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Welkom in het team
En dan... tromgeroffel... is het moment daar! Je bent aangenomen! Van harte gefeliciteerd! Wij hebben een passend aanbod voor je klaarliggen, en hebben dus alleen nog een krabbel van jou nodig. Welkom bij Tempo-Team. Met ons speciale onboardingsprogramma zorgen we ervoor dat je je direct thuis voelt in ons bedrijf en helpen we je met een vliegende start van je nieuwe baan. Wij kunnen niet wachten!
