about Randstad Sourceright
Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions. Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region. Working for a multi-country organization, means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a pro-active mind-set.
job purpose
To develop and lead an effective client management proposition. Focusing on providing strategic direction and operational leadership of a Global MSP Client Account with a strong focus on the EMEA market. Driving additional business opportunities, leading and motivating a team and ensuring clients receive added value and strategic level. It is essential to speak English and German.
This position helps to drive performance, innovation, and strategies that ensure our delivery teams are optimising quality, cost savings and continuous improvement while meeting our client’s delivery goals. It is preferable for this role to be based in Switzerland due to the location of key stakeholders. Global exposure is desirable to navigate the complexities of the stakeholder relationships.
responsibilities
- Manages a significant MSP operational area for the organisation.
- Provide regular communication to teams to update them on market developments, business priorities and performance of the allocated accounts to create a positive working environment.
- Ensure all business information is cascaded in a timely way to drive employee engagement and understanding of their value and role within RSR EMEA.
- Assess/survey quality of work delivered by teams, based on specific client feedback and develop action plans for individuals needing improvement to ensure performance targets are met.
- Takes responsibility for setting and managing area budgets so that they align with organisational strategy.
- Should create and drive initiatives to improve commerciality and profitability across all areas of the business.
- Is responsible for delivering financial performance as defined by annual nominated accounts budgets.
- Determines account objectives, metrics, goals and expected performance levels consistent with business strategies.
- Identify talent and creating opportunities for development; using individual development plans to drive these opportunities and performance.
- Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisation.
- Establishes and maintains an effective contact chain, extends our services within the client in co-operation with the Operations Managers to promote new business opportunities to the client (e.g. cost savings, process improvement).
- To develop operational best practice and excellence across multiple client sectors and stakeholders both internally and on the client side.
what next?
If you are excited by this opportunity and would like to hear more, please contact Evie Carty at evie.carty@randstadsourceright.co.uk
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
If you would like to be part of our esteemed talent pool, where you can immerse yourself in a realm of possibilities and stay apprised of our latest job openings, join our talent pool: https://rsremeacareers.gr8people.eu/talent-pools/4778/generic-talent-pool-emea
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