business process analyst.

Working at Randstad is unlike working at any other organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential.

Learn more about our mission, history and values on our website: www.randstad.com

how you will contribute
As a Business Process Analyst, you will play a vital role in bridging local operational insights with global strategies. By mapping, analyzing, and documenting processes, you will ensure alignment, efficiency, and clarity across our global operations. Your work will directly contribute to process harmonization, strategic implementation, and the continuous improvement of our business processes. Your work impacts colleagues around the world and forms the basis for the development of new services & products, new delivery models, and our new IT platforms (r-one, m-one, etc.).

what you will be doing

In this role, you will focus on mapping, analyzing, documenting & implementing our global end-to-end operational client and talent processes, ensuring alignment with the strategic direction set by global process owners. Your key responsibilities include:
● mapping and analyzing processes: collaborate with local markets worldwide to document and analyze current operational processes, ensuring a deep understanding of local variations.
● documenting global standards: create and maintain comprehensive process
documentation up to level 5, providing a clear framework for our global operations.
● supporting process harmonization: assist countries in analyzing their current state and implementing new global processes, both as standalone initiatives and as part of platforms like r-one and m-one.
● research and deep dives: investigate specific topics, such as outsourcing, digital staffing, or specialized solutions, to define and document global process standards in collaboration with global process owners.

who will you work with
You will join the global process excellence team which is part of the global process & product design team, responsible for our global end-to-end client & talent processes and platforms.
You will form the process excellence team together with two business process managers.

In this role, you will work closely with the global product managers in developing feature solutions on the platform to support the talent & client journey and process. With the product implementation teams responsible for deploying our global platforms and with global process owners who set the strategic direction for each process. Additionally, you will collaborate with stakeholders in local markets to align global standards with local realities and ensure seamless adoption.

In this role you will report to Jacinta van den Heuvel, process & product design leader.

what you will bring
You have strong analytical skills to understand complex operational environments and identify opportunities for improvement, with a minimum of 3 years experience. You want to understand how things really work, both high-over and in detail. You like to think in and work with processes.

Next to that you:
● are an independent worker
● are comfortable working in English on a daily basis (verbal & written)
● are comfortable operating in diverse cultural settings
● are comfortable preparing & running workshops, both in-person and digitally
● You are detail-oriented and enjoy being thorough and accurate, taking the time to understand things deeply and ensure quality in your work.
● have experience in topics like (for example) designing processes, process mapping, process analysis, process excellence, BPMN, or related topics
International travel is part of this role, though not a main feature. We expect you to travel about once every quarter.

your competencies
Within Randstad we defined the following leadership competencies:
● delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.
● performing today: resourcefulness securing and developing resources effectively and efficiently.
● leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
● securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.
● strategic mindset: seeing ahead to future possibilities and translating them into breakthrough strategies
● creating clarity - showing line of sight: making sense of complex, high quantity and sometimes contradictory information to effectively solve problems and provides direction, is delegating and removing obstacles to get work done
● courage to challenge: shows courage and confidence to speak up skilfully, challenging others even when they are confronted with resistance or unfamiliar circumstances

what’s in it for you
We put people at the heart of everything we do. Our employment conditions reflect this and are in accordance with the applicable (local) Randstad employment policies and related personnel guide.
We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at Randstad here.

Partner for Talent starts with you

Randstad’s purpose is: supporting people and organizations in realizing their true potential. And this starts with making your work meaningful every day. It’s people-work at its best. Making work meaningful. So if you recognize yourself in the profile above, we gladly invite you to apply for this role. 

about Randstad

Randstad is the world's largest HR services provider and is driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life. We provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. In 2021, we helped more than two million people find a job that is right for them, advised 235,000 clients on their HR needs, from talent acquisition to total workforce management, and delivered training to over 450,000 people. We use data and technology to provide the right advice at the right moment at scale, while our consultants across almost 5,000 locations in 38 markets give talent and clients personal, dedicated human attention. It is this combination of Tech and Touch that makes our offer unique. 

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2021, Randstad had on average 39,530 corporate employees and generated revenue of € 24.6 billion. Randstad N.V. is listed on Euronext. For more information, see www.randstad.com.

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: michelle.smith@randstadusa.com

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.