The purpose of this role is to partner with the Regional BI customers within RSR (who can include but not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams and RSR clients) and provide business solutions through data.
This position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within RSR. This position will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.
As a Business Intelligence Analyst you will be responsible for overseeing the end to end delivery of account and client BI reporting. This will include working with data engineering to provide usable datasets, create dashboards with meaningful insights & visualizations within our BI solution and ongoing communication and partnering with the ‘BI consumers’. The key to this is as a Business Intelligence Analyst you will be a commercial and operational expert with the ability to translate data into insights. You will use this to mitigate risk, find operational and revenue generating opportunities and provide business solutions.
Key stakeholders
... - RSR internal stakeholders include but are not limited to Finance, Regional Managing Directors, Vice Presidents, and operational account leaders.
Position Summary
Implementation (60%):
- Support the implementation workstream lead responsible for delivering a reporting suite and introductory standard for the account and client.
- Responsible for ensuring all contractual conditions around reporting, financial elements, SLA's and KPI's are reviewed, understood and adhered to
- Implement and reinforce tools including standards, procedures, and documentation
- Ensure team has living documentation on each client billing and reporting process
- Oversee the design and build of insightful, scalable, and actionable visualizations
- Build, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.
- Ensure reporting quality and accuracy by evaluating, integrating, and complementing data sources
- Execute continuous process improvement process
- Knowledge of general database functions, data storage, data models, and data transfer protocols
Stakeholder Management (30%):
- Responsible for being the liaison between ops teams and the regional BI teams/data engineering teams
- Serve as a functional and technical data visualization and business intelligence subject matter expert. Ability to transform ambiguous information and unstructured data into insights, plans, and recommendations.
- Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.
Maintain Standards (10%):
- Work within the agreed parameters aligned to the global method of BI production
- Leverage an agile work environment to incorporate new innovative and value add components to existing portfolios
- Promote available resources and enterprise tools for operations training/ coaching needs from a BI perspective
- Ensure data governance principles and guidelines are being met
- Ensure technical documentation is created in line with the business standards
- Organize a feedback standard from stakeholders (internal and external) in order to create use cases, case study materials and other customer facing materials
job requirements
Education
- Bachelor’s degree highly preferred (EMEA), mandatory (APAC)
Experience & Knowledge
- Technical Skills: Business Intelligence/Analytics, with a preference for Data Science
- Data Visualization: Proficiency with tools such as Tableau, Power BI, Qlikview, Spotfire etc.
- Data Manipulation: Understanding of Basic SQL and its application
- Other Technical Proficiency: Knowledge of data warehousing technologies, familiarity with Google Cloud Platform (GCP), Advanced Excel, Powerpoint
- Analytical Skills: Strong problem-solving and analytical abilities, with attention to detail and a structured, organized approach to work
- Client-facing Experience:
- Communication & Presentation: Excellent communication and facilitation abilities across various levels within and outside the organization
- Problem-Solving:
- Ability to simplify and communicate complex problems to stakeholders at all levels, both internally and externally
- Ability to transform ambiguous information and unstructured data into insights, plans, and recommendations in a constantly evolving environment.
- Organizational Experience: Working in multinational organizations, preferably in HR Staffing, Recruitment or Outsourcing
