Are you passionate about customer service and eager to assist individuals during their relocation process? Join us as a Relocation Assistance Agent and help guide clients through their moving journey, providing expert advice and solutions.
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Based in downtown Ottawa, our team is looking for bilingual customer service agents to provide top-tier support over phone, email, chat, and video. As a Relocation Assistance Agent, you’ll play a key role in ensuring that our clients experience a smooth relocation process by offering personalized advice and problem-solving expertise.
Salary: $22/hour
Schedule: Monday to Friday, between 8:00 AM and 4:00 PM (with potential to work until 8:00 PM as needed)
Training Hours: 8:00 AM - 4:00 PM for 3 weeks
Contract Type: Full-time, temporary with potential for permanency
Location: West Downtown Ottawa. Easily accessible by public transit (paid parking available)
Advantages
Why You'll Love This Job
Monday-Friday work week with consistent hours and no weekend shifts.
Competitive hourly rate of $22.
Team-oriented work environment with a focus on professional growth.
Access to a vibrant, well-located office accessible by public transit (paid parking available).
Opportunities to work on inter-departmental projects and make a real impact.
Opportunity to grow, learn, and possibly transition to a permanent role
Responsibilities
What You'll Do
Provide relocation policy guidance to clients via phone, email, chat, and video calls.
Address complex customer inquiries and resolve issues in accordance with the relocation policy.
Manage urgent and emergency requests promptly to ensure timely resolution.
Maintain detailed and accurate records of all interactions for future reference.
Help identify and suggest process improvements to enhance customer satisfaction.
Support various administrative tasks, including data entry and record-keeping.
Qualifications
What We're Looking For
Bilingualism in French and English (required).
Previous customer service experience (call center preferred) and administration experience.
A background in real estate, mortgages, legal, or banking is a plus.
Experience in processing claims is an asset.
High attention to detail and ability to maintain professionalism under pressure.
Must be eligible for government security clearance.
Summary
How to Apply
Applying is easy! Just email your resume to karen.leiton@randstad.ca with the subject line “Relocation Assistance Agent - Bilingual.” or apply directly at www.randstad.ca.
Let’s celebrate your next career move!
This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team.
We encourage everyone, especially women, Indigenous persons, people with disabilities, and visible minorities, to apply. If you need accommodations during the hiring process, just let us know, and we’ll be happy to help!
Bilingual Relocation Assistance Agent
Location: West Downtown Ottawa
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about customer service and eager to assist individuals during their relocation process? Join us as a Relocation Assistance Agent and help guide clients through their moving journey, providing expert advice and solutions.
Based in downtown Ottawa, our team is looking for bilingual customer service agents to provide top-tier support over phone, email, chat, and video. As a Relocation Assistance Agent, you’ll play a key role in ensuring that our clients experience a smooth relocation process by offering personalized advice and problem-solving expertise.
Salary: $22/hour
Schedule: Monday to Friday, between 8:00 AM and 4:00 PM (with potential to work until 8:00 PM as needed)
Training Hours: 8:00 AM - 4:00 PM for 3 weeks
Contract Type: Full-time, temporary with potential for permanency
Location: West Downtown Ottawa. Easily accessible by public transit (paid parking available)
Advantages
Why You'll Love This Job
Monday-Friday work week with consistent hours and no weekend shifts.
Competitive hourly rate of $22.
Team-oriented work environment with a focus on professional growth.
...
Access to a vibrant, well-located office accessible by public transit (paid parking available).
Opportunities to work on inter-departmental projects and make a real impact.
Opportunity to grow, learn, and possibly transition to a permanent role
Responsibilities
What You'll Do
Provide relocation policy guidance to clients via phone, email, chat, and video calls.
Address complex customer inquiries and resolve issues in accordance with the relocation policy.
Manage urgent and emergency requests promptly to ensure timely resolution.
Maintain detailed and accurate records of all interactions for future reference.
Help identify and suggest process improvements to enhance customer satisfaction.
Support various administrative tasks, including data entry and record-keeping.
Qualifications
What We're Looking For
Bilingualism in French and English (required).
Previous customer service experience (call center preferred) and administration experience.
A background in real estate, mortgages, legal, or banking is a plus.
Experience in processing claims is an asset.
High attention to detail and ability to maintain professionalism under pressure.
Must be eligible for government security clearance.
Summary
How to Apply
Applying is easy! Just email your resume to karen.leiton@randstad.ca with the subject line “Relocation Assistance Agent - Bilingual.” or apply directly at www.randstad.ca.
Let’s celebrate your next career move!
This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team.
We encourage everyone, especially women, Indigenous persons, people with disabilities, and visible minorities, to apply. If you need accommodations during the hiring process, just let us know, and we’ll be happy to help!
Bilingual Relocation Assistance Agent
Location: West Downtown Ottawa
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
