bilingual operations officer - saint john 52349.

Pay rate: $25.00 / Hour
Working Hours: Monday-Friday Core Business Hours – 9-5


Advantages
●Gain experience within a top 5 bank
●Potential for contract extension and conversion
●Earn a competitive rate within the industry
●Hybrid role


Responsibilities
As a Bilingual Operations Officer, your duties will include but not limited to:
●Executing transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
●Refering or escalating processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
●Identifying opportunities to improve service delivery
●Supporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels
●Interacting with partners by responding to requests in an effective and timely manner
●Prioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity
●Understanding internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
●Managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
●Supporting the timely and accurate completion of business processes
●Reviewing internal processes/activities and provide ideas for process improvement
●Investigating and escalating non-standard or high-risk activities as appropriate
●Adhering to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
●Complying with Bank Code of Conduct
●Participating fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
●Supporting the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
●Participating in personal performance management and development activities, including cross training within own team
●Keeping others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
●Contributing to a fair, positive and equitable environment that supports a diverse workforce
●Acting as a brand ambassador for the Shared Services department and the bank, both internally and/or externally
●Working within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes
●Identifying issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
●Interacting with internal partners and external customers
●Providing a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function


Qualifications
●Bilingual/French Speaker required.
●Operations experience
●Admin experience
●Client facing experience.
●MS Office Suite


Summary
Interested in the Bilingual Operations Officer role in Saint John? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.