bilingual agent- two days off.
- posted 9 november 2024
- closes 23 november 2024
key responsibilities
*Effective win - win negotiation on overdue account payments. Deliver exceptional customer service and billing assistance, adeptly addressing any account-related concerns while finding product and service solutions that meet customer needs.
*General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
*Listen, respond, and resolve consistently on every call throughout your shift.
*Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
*Identify growth opportunities for our business customers, seamlessly integrating additional lines or services into customer accounts to bolster their business expansion.
*Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.
*Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.
*Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.
*Ability to create a sense of urgency on our customers to help them get current on their accounts.
*Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.
*Build relationships and provide excellent customer service in all different interactions.experience
*Advanced Conversational English to converse seamlessly with U.S. customers. *Personal Computer expskills
*Be capable of managing to a variety of customer emotions and requirements.
*Establish positive relationships with customers during every interaction.
*Listen, respond, and resolve consistently on every call throughout your shift.qualifications
* Highschool completed
*Advanced Conversational English to converse seamlessly with U.S. customers.
*Ability to work in the office 100% of the time .education
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