summary

guadalajara, campeche
$18,000 - $18,500 per month, Negotiable
permanent
tiempo completo

job category
manufacturing & production

job details

You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies. Delivering best-in-class service is just the beginning. You’ll be part of a team of professionals dedicated to keeping our customers connected and finding solutions that work. ...

key responsibilities
*Effective win - win negotiation on overdue account payments. Deliver exceptional customer service and billing assistance, adeptly addressing any account-related concerns while finding product and service solutions that meet customer needs.

*General billing support to clarify doubts, orders and complaints regarding overdue payments or fees

*Listen, respond, and resolve consistently on every call throughout your shift.

*Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

*Identify growth opportunities for our business customers, seamlessly integrating additional lines or services into customer accounts to bolster their business expansion.

*Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.

*Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.

*Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.

*Ability to create a sense of urgency on our customers to help them get current on their accounts.

*Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.

*Build relationships and provide excellent customer service in all different interactions.
experience
*Advanced Conversational English to converse seamlessly with U.S. customers. *Personal Computer exp
skills
*Advanced Conversational English to converse seamlessly with U.S. customers.

*Personal Computer experience with Microsoft Windows and Office.

*At least 1 year of sales or collections experience with outstanding communication skills and the ability to build positive customer relationships.
qualifications
* Ability to work in the office 100% of the time .
education
Preparatoria

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