bilingual agent- inbound calls.

*Effective win - win negotiation on overdue account payments. Deliver exceptional customer service and billing assistance, adeptly addressing any account-related concerns while finding product and service solutions that meet customer needs.


*General billing support to clarify doubts, orders and complaints regarding overdue payments or fees


*Listen, respond, and resolve consistently on every call throughout your shift.


*Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.


*Identify growth opportunities for our business customers, seamlessly integrating additional lines or services into customer accounts to bolster their business expansion.


*Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.


*Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.


*Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.


*Ability to create a sense of urgency on our customers to help them get current on their accounts.


*Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.


*Build relationships and provide excellent customer service in all different interactions.

*Advanced Conversational English to converse seamlessly with U.S. customers. *Personal Computer exp

* Experience using a personal computer and Microsoft Office products is a must
*Ability to work in the office 100% of the time .

* Advanced English Fluency to engage with U.S. customers

Ninguno