The tasks for this role include:

Answering incoming calls: Providing assistance and information to callers.
Dealing with email enquiries: Responding promptly and professionally to email queries.
Data entry: Accurately inputting and maintaining data in relevant systems.
General office management: Ensuring smooth day-to-day operations within the office.
Customs processes: Managing customs-related tasks to ensure compliance and efficiency.
Handling claims and regularizations: Processing claims and managing regularization procedures.

As a Customs & Import Clerk, you will play a key role in ensuring the smooth import and delivery of goods. Your combined tasks and responsibilities include:

Core Duties:
- Work for a freight forwarder/agent or directly for an importer within the country of delivery.
- Handle the movement of goods from other countries, ensuring timely transit and delivery. This involves regular communication with overseas offices, partners, and agents.
- Arrange and complete all associated paperwork to document the nature of goods being imported, ensuring they comply with legal and regulatory requirements.
Customs and Compliance:
- Make customs declarations and manage regularizations related to shipments.
- Ensure compliance with import quotas, tariffs, trade agreements, and Revenue and Customs regulations.
- Establish and maintain relationships with Customs authorities to facilitate efficient transfer of goods through legal processes.
Operational Responsibilities:
- Answer incoming calls and handle email inquiries.
- Perform data entry and manage general office tasks.
- Process claims and regularizations as needed.
- Check incoming goods against paperwork to verify all items are accounted for.
Financial Accountability:
- Responsible for job costing and maximizing profitability for the organization.
Problem-Solving and Negotiation:
- Manage deadlines and navigate challenging situations, requiring negotiation skills to meet timescales effectively.

This position requires a hands-on, organized professional who can handle multiple tasks while ensuring compliance and efficiency in all import-related processes.

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