Join a leading financial services provider in a case management and assessment position. This is a 6 month contract position with potential to be extended or made permanent. Working Holiday Visa holders are welcome to apply.
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job details
summary
- melbourne, victoria
- AU$35.83 - AU$35.86 per hour, plus superannuation
- contract
- full-time
- job categoryfinancial services
job details
What in it for you:
- Competitive hourly rate of $35.86 p/h plus super.
- Potential to move across into a permanent position
- Exposure within a leading financial services provider
- Comprehensive training over 4 weeks
- Hybrid working - 2 days WFH
About the Role:
As a Case Officer you will assess financial services complaints and determine if they have grounds for investigation.
Your responsibilities will include:
- Assessing financial services complaints applications and making determinations on complaint legitimacy and viability
- Following up with customers over email and phone to clarify case information and obtain additional required material
- Effectively manage a portfolio of 15-20 cases a week
Start Date: Monday 14th October. 6 month contract with potential to extend or be made permanent. Working Holiday Visa holders are welcome to apply.
Working Hours: Mon - Fri, 9am-5pm
Skills and Experience:
Our client is looking for someone with previous experience in administration or client facing roles within the financial services or legal sectors.
- 1+ years experience working in administration or client services in banking, insurance, superannuation, wealth management or legal
- Excellent communication skills and ability to interact with customers in a professional manner
- High level attention to detail
Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Join a leading financial services provider in a case management and assessment position. This is a 6 month contract position with potential to be extended or made permanent. Working Holiday Visa holders are welcome to apply.
What in it for you:
- Competitive hourly rate of $35.86 p/h plus super.
- Potential to move across into a permanent position
- Exposure within a leading financial services provider
- Comprehensive training over 4 weeks
- Hybrid working - 2 days WFH
About the Role:
As a Case Officer you will assess financial services complaints and determine if they have grounds for investigation.
Your responsibilities will include:
- Assessing financial services complaints applications and making determinations on complaint legitimacy and viability
- Following up with customers over email and phone to clarify case information and obtain additional required material
- Effectively manage a portfolio of 15-20 cases a week
Start Date: Monday 14th October. 6 month contract with potential to extend or be made permanent. Working Holiday Visa holders are welcome to apply.
...
Working Hours: Mon - Fri, 9am-5pm
Skills and Experience:
Our client is looking for someone with previous experience in administration or client facing roles within the financial services or legal sectors.
- 1+ years experience working in administration or client services in banking, insurance, superannuation, wealth management or legal
- Excellent communication skills and ability to interact with customers in a professional manner
- High level attention to detail
Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
case officer, case management, financial services, insurance, banking, superannuation, complaints, complaints management, administration admin, call centre, contact centrequalifications
- Customer service and administration
education
Secondary School/High School
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