backoffice assistant - german (m/f/x).

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job details

summary

job details

  • key responsibilities


    • managing incoming claims submitted by customers who have purchased vehicles internationally;

    • assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers;

    • monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country);

    • overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement;

    • furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment;

    • communication with buyers will primarily occur via email;

    • ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines.

  • skills


    • high school diploma (mandatory);

    • call center experience (an advantage);

    • fluent level of German;

    • advanced English (C1);

    • resilience and commitment to the project;

    • customer focus;

    • customer orientation,

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