back office complaints agent.

As a Back Office Complaints Agent, your primary responsibilities include:

• Managing pending customer complaints by Consumer Ombudsman and RAE.
• Handling pending oral and written customer complaints concerns external sales channels and internal call center customers.
• Providing Support and Assisting Legal Department to response to Legal Protocols.
• Collaborating with the internal departments by participating in meetings.
• Composing and sending letters to complaint customers.
• Evaluating the written answers to ensure the complaint is answered properly.
• Registering and managing complaints data in Microsoft List to provide information to the sales team.
• Preparing lists in the CRM system and providing them to BO Team

• At least 1 year of work experience in customer support roles or complaints position.

• Bachelor's degree
• Proficiency in MS Office
• Good knowldedge of the Eglish language
• Consequence and οrganizational ability
• Oral and written communication skills
• Problem-solving skills
• Data Entry skills
• Ability to work under pressure