JD – Associate Manager – AR
Location - Hyderabad
RESPONSIBILITIES
· Ensure day-to-day incoming transactions on accounts receivable applied correctly against the customer and responsible for OTC cycle example:
o Approval of customer registration and amendment.
o Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Managing and overseeing all receivable processes.
Review reconciliation, payments/bank statements.
Reviewing and Resolving customer payment discrepancies.
Reviewing customer accounts statements and reconciliations.
Adjustment entries/passing journal.
Review AR aging report.
Credit management.
Order Management.
Responsible for AR close.
· Handle new migration/process transition.
· On-site visits on process migration will be an added advantage.
· Maintain strong customer relationships and resolve the customer queries on time.
· Publish dashboard for the overall visibility of AR Process.
To ensure the Productivity and SLAs are met for the process
Ensure FTR's & Reports are published timely
Ensure records of Leave to be maintained
Conduct daily huddles, error discussions and random audit based on the analysis of the internal and external errors
Targets set in the KPI indicators (External and Internal KPIs, wherever applicable) need to be achieved
Ensure that all the new process requirement or changes will be updated in DPM/SOP/SLA, PFC immediately.
Rotation of team members in different processes
UAT for new enhancements, if any
BCP Preparedness
Handling complaints from Front Office, if any, along with HOD/Center Head
Regular calls with the Front office to check the health of the process.
Process Improvements & Automation.
REQUIRED SKILL SET
Basic knowledge in Geography (Continents, Countries & Ports)
Open to Working in shifts
Knowledge of Advanced Excel.
Experience in BPO/Outsourcing business.
Minimum 6 years of experience.
ACADEMIC QUALIFICATION
MBA (Finance)/PG/Graduate in Commerce.
Basic MS office Certification.
Knowledge on ERP
