associate bi partner.

The purpose of this role is to partner with the Regional BI customers within RSR (who can include but

not limited to Data engineering, BI Support Teams, Operational Teams, Internal teams and RSR

clients) and provide business solutions through data.

This position has operational and technical responsibility for reporting, analytics, and visualization

dashboards across all operating companies within RSR. This position will develop processes and

strategies to consolidate, automate, and improve reporting and dashboards for external clients and

internal stakeholders.

As a Business intelligence analyst you will be responsible for overseeing the end to end delivery of

account and client BI reporting. This will include working with data engineering to provide usable

datasets, create dashboards with meaningful insights & visualizations within our BI solution (DOMO)

and ongoing communication and partnering with the ‘BI consumers’. The key to this is as a Business

Intelligence analyst you will be a commercial and operational expert with the ability to translate data

into insights. You will use this to mitigate risk, find operational and revenue generating opportunities

and provide business solutions.

Key stakeholders

• RSR internal stakeholders include but are not limited to C-Suite, Finance, Regional

Managing Directors, Vice Presidents, and operational account leaders.

• RSR client's

Position Summary

Implementation Support (50%):

• Support the implementation workstream lead responsible for delivering a reporting

suite and introductory standard for the account and client.

• Provide recommendations on organizing the same concept offerings to appropriate

‘tier based’ programs currently licensed for Talent Radar.

• Responsible for ensuring all contractual conditions around reporting, financial

elements, SLA's and KPI's are reviewed, understood and adhered to

• Assess operating reality to validate solution requirements and adjust as needed
• Implement and reinforce tools including standards, procedures, and documentation
• Ensure team has living documentation on each client billing and reporting process
• Oversee the design and build of insightful, scalable, and actionable visualizations
• Maintain a comprehensive quality management program
• Build, implement, and schedule production standards of files and reports to ensure

accuracy and timeliness.

• Ensure reporting quality and accuracy by evaluating, integrating, and complementing

data sources

• Execute continuous process improvement process
• Knowledge of general database functions, data storage, data models, and data

transfer protocolsCreate data solutions (30%):

• Responsible for being the liaison between ops teams and the regional BI teams/data

engineering teams

• Ability to effectively present information and engage across internal and external stakeholder

discussions

• Excellent analytical, numerical, problem-solving, and decision-making skills.

Ability to identify trends and come up with creative solutions to bridge any gaps identified

• Gather user requirements and build data driven solutions for users problems
• Analyze complex data to determine correlation and data integrity issues
• Solicit feedback from internal and external stakeholders in an organized manner to

contribute to the objectives of the BI team and demonstrate RSR value.

• Contribute to the success of a wider global team
• Serve as a functional and technical data visualization and business intelligence

subject matter expert.

• Support in BI projects
• Ensure technical documentation is created in line with the business standards

Maintain Standards (20%):

• Work within the agreed parameters aligned to the global method of BI production
• Focus first and foremost on delivery of RSR data lake and available benchmarking

tools with the eventual goal of client data incorporated into TalentRadar platform in

alignment with predictive analytics goals of the organization.

• Leverage an agile work environment to incorporate new innovative and value add

components to existing portfolios

• Organize a feedback standard from stakeholders (internal and external) in order to

create use case, case study materials and other customer facing material (coordinate

with RFP and sales approach as appropriate)

• Promote available resources and enterprise tools for operations training/ coaching

needs from a BI perspective

• Ensure data governance principles and guidelines are being met

Location of the Job : Remote (Preferred location: HYD/BLR)

Shift timings : 9:00 am to 6:00 pm / 2pm to 11:00 pm IST (Rotational)

Job Requirements

Education

• Bachelor’s degree highly preferred, Master’s degree a plus

Experience & Knowledge

• 5+ years in BPO Industry

(3+ years experience in BI must)

• PowerPoint/ppt experience
• Project Management and/or process improvement experience highly preferred● Prior experience in Scheduling or Capacity planning handling complex set of LOBs
• Solution driven and result oriented mindset.
• Able to balance a large-scale function operation while understanding the strategic,

detail-oriented

• MI/Business Intelligence/Data Science/Analytics background is essential
• Working in complex multinational organizations which would preferably be in HR

Staffing or Outsourcing

• Ability to take complex problems and explain them in an initiative way to

stakeholders at all levels both internal and externally

• A working knowledge of data warehousing technologies, advanced Excel and BI tools
• A working understanding of MySQL, PLX, POPsa tables, Tableau, scripting languages
• Excellent communication and facilitation skills required for various levels throughout

external and internal organizations

• Excellent problem-solving and analytical skills with attention to detail and a well

organized, structured approach to work.

• Strong drive and commitment to delivering outstanding results
• Ability to turn ambiguous information and unstructured challenges into insights,

plans and recommendations in a constantly evolving environment.

Preferred Experience:

• Experience in the recruitment industry (e.g. MSP/RPO) and/or B2B marketing
• Experience with Domo or other data visualization tools and GCP