- Disability Sector
- Great Team Environment
- Contract Opportunity, Federal Government
The Agency’s Service Design Division works with stakeholders to design and deliver Scheme improvements that delivery quality participant outcomes and enhance their experience with the Agency.
You will be responsible for ensuring changes to processes and business support systems have been analysed and opportunities, problems and risks are identified. Critical to your success in this role will be your ability to document requirements while outlining implementation priorities and identifying project timeframes.
Key Accountabilities include:
- Producing reports, interpreting data and analysing results using standard statistical techniques. Coordinating divisional and branch reporting requirements to monitor and track improvement and performance outcomes.
- Developing business functional requirements and resources, consistent with contractual, legislative and policy environments.
- Designing and delivering workshops, communication and consultation resources that support complex systems and business information gathering and sharing.
- Establishing and implementing governance and compliance processes, dashboards and management systems to track branch and divisional performance against plans and targets.
- Implementing and maintaining audit and risk processes, controls and undertaking issues resolution.
Ideally you will possess:
- Proven experience with data and information research, extraction, collection, analysis and presentation
- Exceptional communication skills and the ability to liaise with project stakeholders, including internal management and Subject Matter Experts
- Previous experience with Customer Records Management Systems, including Salesforce
- Experience with developing and testing on-screen guidance and testing automated correspondence
How to Apply:
Please select “Apply Now” above.
For a confidential discussion and to find out more about this opportunity, please call Sonia Charman from Randstad on 8468 8007.
You must be an Australian Citizen to apply for this opportunity.
More Opportunities with our Public Sector Clients
Randstad is an approved talent supplier to all levels of government. We recruit for a broad range of job types across all departments. If this role isn’t for you, view all our government job opportunities on our dedicated site: https://www.randstad.com.au/jobs/q-government/south-australia/
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.