aps5 - complaints officers.

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If you're ready for a challenging and rewarding career in the Federal Government, I encourage you to apply today and be part of a dedicated team making a difference in our community.

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Feature Role: APS5 Complaints Officer

Job ID: 111253B

Location: Melbourne - Broadmeadows

Duration: 12 Months Initial Contract (with extension option)

Salary: $55.24 per hour + 11.5 % Superannuation

We have a number of complaints roles also due the same date, in the same location but in different teams:

111254B & 111276B – APS4 Complaints Officer : $43.83ph : 12 months

111254B – APS5 Complaints Officer : $55.24ph : 12 months

111254B – APS6 Complaints Officer : $60.26ph : 12 months

Applications Close: Strictly at 2pm on Thu 18th July, 2024*

Key Responsibilities may include:

• Handling complaints and incidents, which includes assessing, documenting, resolving, and referring them as necessary.
• Addressing escalated complaints and ensuring timely resolution within specified deadlines.
• Drafting high-quality written communications for diverse audiences, including formal responses for ministerial review.
• Coordinating correspondence, briefing materials, and reporting tasks for the Complaints Team.
• Assisting the Complaints Team in resolving daily operational challenges and contributing to the achievement of the branch’s strategic goals.

What next? The application process:

A cover letter MUST be relevant to the PD (email me for this). Please don’t be disappointed if you don’t supply a cover letter or obtain the Assessment and your application is rejected.

To be considered for this role, follow these three easy steps:

• Either apply here or email your current CV quoting the Job ID above to kris.middleton@randstad.com.au to receive a detailed position description and advice on preparing your cover letter (strongly recommended).
• Submit your application, including an appropriate cover letter, before the application deadline listed above.
• Have a confidential discussion with me.

Important Information:

This is a full-time position, Monday to Friday, 7.5 hours per day with a 30-minute break. Hybrid working arrangements are available.

Only Australian citizens are eligible to apply for this Federal Government role.

The application deadline is strictly 2 pm on Thu 18th July, 2024*Late applications will not be accepted.

Contact Information:

For more information or to discuss this role further, please contact Kris at kris.middleton@randstad.com.au and include the Job ID: (Job 111253B ) in your communication.

Working with Randstad as a Contractor^:

Our Human Forward approach means that you come first.

The advantages to working with Randstad include:

• Dedicated consultant helping you maximise your career journey.
• Exclusive discounts across a range of retail and health businesses.
• Weekly pay and Salary Sacrificing options.
• Newsletters, events and tailored job support.

Additional Requirements:

All applicants selected for an interview will be required to provide a reference check before the interview. Successful applicants will also be asked to consent to a National Criminal History Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits.

*Some job boards require me to list the job for longer than my deadline. For this reason please note the Application Close Date above.

^Note that contractors are paid a loading and are not entitled to holiday or sick pay. Please Consider if this type of work is suitable for you.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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