About the Company
Randstad is a leading specialist recruitment agency and employs over 55,000 employees worldwide. Having been operating in Australia for 25 years, we are continually looking to expand our client base and candidates.
About the role:
The APS5 Complaints Officer will have a considerable level of contact with internal and external
...
stakeholders and will be required to communicate with and provide advice on a range of matters to resolve
moderately complex to complex enquiries.
Responsibilities of the role include but are not limited to:
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.
What you'll need to succeed:
We strongly encourage your application should you have demonstrated the below skills and attributes:
- Demonstrated success handling and managing high volume complaints in a regulated environment.
- Exceptional communication skills, written and verbal.
- Apply high amounts of discression and sound decision making skills.
- You are passionate about making a difference in the community.
- You thrive in fast-paced environments and handling competing priorities.
What's in it for you?
- Join a supportive and collaborative work environment that is dedicated to improving the lives and experiences of others.
- Competitive hourly rate, aligned with APS5 banding.
- Flexible working arrangements on offer.
* You must have an Australian Citizenship to apply for this position.
* Working with Vulnerable People Card Required.
If you're interested in the above opportunity please apply now using the appropriate link. Otherwise, if you have further questions please contact me at caitlyn.gore@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.