Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS4 Planners to assist the Home & Living Planning & Operations Branch in ensuring delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with Participants.
About the role
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The APS4 Planner will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.
Responsibilities may include but are not limited to:
- Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making.
- Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.
- Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes.
- Liaising with key stakeholders including Partners in the Community to deliver services to participants.
- Resolving issues and complaints in relation to participant plans.
- Completing administrative and data entry tasks relating to participants.
- Contributing to the achievement of key performance indicators, including planning targets.
Key skills
- Disability experience or lived experience highly advantageous
- Strong communication and interpersonal skills
- Data Analytical skills
- Time management
- Ability to manage multiple participant records
Application Requirements
- Applicants must hold Australian citizenship.
- National Criminal History Records Check and completion of the Agency’s screening checks.
- Working with Vulnerable People Card
If you feel you would be a suitable candidate for this position please Apply Now or reach out to me at caitlyn.gore@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.