aps3 participant support officer.

The APS 3 Participant Support Officer will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders. Responsibilities may include but are not limited to:

• Managing and resolving participant matters by actioning tasks
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Business systems

What you need to be successfull

• Must be an Australian citizen
• Able to pass Working with Children Check NT Safe
• Able to pass a NDIS Worker Screening Check
• computer/software applications - Microsoft Office computer based work

What you get in return

• $37.36 per hour
• 12 Month Contract
• Monday - Friday 37.5 hour weeks
• Weekly Pay

Your Next Steps:

If you feel you have the skills and experience to be a success in this role apply now with a current resume, for more information or a confidential discussion about your next career move.

Please contact Sebastiaan on sebastiaan.nooij@randstad.com.au or on 0438 956 675

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.