Duties and responsibilities:
- Managing and resolving matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of office facilities and ensuring facilities are accessible.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in relevant systems.
About you:
- Demonstrated experience in a similar role - i.e. administration, business support, etc.
- Confidence dealing with multiple internal and external stakeholders.
- High-level communication skills (written and verbal).
- Understanding or lived experience of disability is beneficial but not mandatory.
- Australian citizenship (mandatory).
If you are interested and match the criteria, please apply within.*
*Please note that the positions require Australian citizenship and successful pre-engagement checks, including but not limited to a successful National Police Check, NDIS Worker Screening Check and two viable references.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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