Our client are a well established financial services organisation with approx 100 staff across offices in Melbourne, Brisbane and Sydney. They offer an extensive range of insurance products.
Position Duties:
Application Support:
- Provide technical support for business applications, including ERP systems and Microsoft AD.
- Respond to and resolve application issues promptly.
Issue Resolution:
- Diagnose and troubleshoot application functionality and performance issues.
- Collaborate with 3rd party development teams and vendors to escalate and resolve complex issues.
User Assistance:
- Assist end-users with technical questions and issues related to business applications.
- Conduct training sessions for end-users on new applications or features.
Documentation:
- Create, maintain, and update technical documentation, procedures, and user guides.
Monitoring and Maintenance:
- Monitor application systems to ensure availability and reliability.
- Perform routine maintenance and updates.
IT Project Implementation:
- Participate in the implementation and support of ERP systems.
- Ensure smooth integration and functionality of ERP applications.
Security:
- Implement security measures to protect applications and data integrity.
Coordination:
- Coordinate with cross-functional teams to ensure seamless application support and performance.
Qualifications and Experience:
Experience and Attributes:
- Previous experience in IT help desk, application support, or a related field.
- Experience with ERP and CRM implementation and support.
- Experience in the insurance or financial services industry is a bonus.
- Experience with Salesforce CRM is a bonus.
Technical Skills:
- Knowledge of Microsoft AD and Azure environment.
- Proficiency in SQL and database management.
- Proficiency in reporting platforms like Tableau or Power BI.
- Understanding of the software development lifecycle (SDLC).
- Familiarity with Windows operating systems, Office Suite, and networking fundamentals.
#scr-hannah-macleod
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.