As an Application Support Specialist, you will be an integral part of the company's software development and support team, responsible for configuring, maintaining, enhancing, and supporting BMC software products and similar tools. Your role involves collaborating with software engineers to deliver solutions aligned with user needs and business requirements. Additionally, you will provide technical support to customers, perform software upgrades, and ensure compliance with licensing agreements. Your responsibilities will be the following:
- Configure, maintain, enhance, and support BMC software products and similar tools
- Customize and add new features to software solutions based on business requirements
- Develop software using low-code and no-code platforms to address specific needs
- Support customer operations related to software packages and developed solutions
- Conduct tests for applications, troubleshoot problems, and assist with product launches
- Provide technical support to resolve application-related issues promptly
- Perform software upgrades and manage software licensing