analyst, application development and maintenance - digital operations.

Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.

These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of Air Canada’s growth to create an automated and integrated view of all customer interactions driving processes, continuously delivering customer insights and increasing customer satisfaction and revenues.

This position will be reporting to the Manager, Application Development and Maintenance. 

Responsibilities

• Manage and maintain business applications as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology, and practices for evolution of processes & optimization of applications.
• Analyze, troubleshoot and resolve IT issues related to application and hardware.
• Provide technical support for a range of IT systems and associated technology.
• Work closely with relevant stakeholders and the data streams to understand the business needs, elicit requirements, write, and review the requirements.
• Collaborate and coordinate with the test team, vendors, and internal users to develop, evaluate, install, and test software enhancements.
• Participate in the implementation and integration of customer facing IT systems and technology.
• Design, develop, execute comprehensive test plans and user stories based on identified business problems.
• Track and report on testing progress and results.
• Coordinating with other team members in the organization to create or improve the data workflows.
• Ensure compliance with all relevant IT security regulations and policies.
• Create functional specs, data flow and process documents, and test reports.
• Review the sensitive interaction data on an on-going basis.
• Performing analysis to assess quality and meaning of data.
• Building a reliable and performant database for reporting.
• Communicating analysis results and making recommendations to relevant stakeholders.
• Provide support for the business analysis and technology/business integration efforts.
• Conduct requirement and systems analysis and translate business requirements.
• Support multiple working methodologies such as Hybrid, Agile, DevOps.
• Maintaining and updating technical documents, test scripts, flowcharts, and procedures.

Qualifications

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
  
• 3-5 years of IT technology or operations experience in a large company preferably in the Transportation/Airline.
  
• Understanding of ITIL, SDLC, Agile methodologies, Jira, and cyber security risk management frameworks are assets.
  
• Knowledge of basic computer programs and concepts such as scaling, database analysis, system logs, and software interfaces.
  
• Excellent analytical and problem-solving skills.
• Excellent accuracy and attention to detail.
  
• Strong communication skills both written and oral as well as interpersonal skills.
  
• Solution oriented, demonstrated judgment and decision-making skills.
  
• Strong analytical, problem solving and conceptual skills, strong mathematical skills to help collect, measure, organize and analyze data.
  
• Knowledge with testing methodologies, user acceptance testing, quality assurance testing, and has impact assessments skills.
  
• Self-starter, highly motivated, able to work independently with minimal supervision.
  
• Strong team player with a commitment to continuous improvement.
  
• Flexible, creative, and responsive to needs of users.
  
• Knowledge of airline/departure control system application is an asset
  
• Strong knowledge of all facets of the Airline operation is desirable.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.